Languages
Hélène MICHIGAN
Customer Service
Suwon
Summary
Customer service professional with track record of delivering high-quality support and fostering positive customer interactions. Adept at navigating complex issues and providing reliable resolutions, ensuring customer satisfaction. Valued for teamwork, adaptability, and results-driven approach, consistently contributing to team goals and customer happiness.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Restaurant Hall Staff Member
Le Moulin Rouge
06.2024 - 09.2024
- Facilitated payment transactions accurately while adhering to cash handling best practices for maximum security measures.
- Collaborated with kitchen staff for accurate order placement, ensuring timely food preparation and delivery.
- Managed reservation inquiries, coordinating optimal seating arrangements for guest satisfaction during peak hours.
- Supported marketing efforts by promoting restaurant specials, upcoming events, and loyalty programs to customers.
- Addressed customer concerns promptly, leading to increased repeat patronage and positive feedback from guests.
- Enhanced customer satisfaction by providing friendly and efficient service during busy dining hours.
- Regularly checked on guest satisfaction during dining experience, making necessary adjustments to exceed expectations and provide a memorable visit.
- Maintained a clean and organized working environment to facilitate efficient service delivery.
- Streamlined table turnover by quickly clearing and resetting tables, resulting in increased seating capacity.
- Increased revenue through upselling menu items based on customer preferences or dietary restrictions when appropriate.
- Communicated regularly with the back of house staff to ensure seamless coordination for special events or large parties.
- Participated in regular staff meetings, offering constructive feedback aimed at continuous improvement of overall operations within the restaurant space.
- Ensured compliance with food safety regulations by properly handling and storing ingredients and utensils.
Call Center Customer Service Agent
Crédit Agricole Immobilier
10.2022 - 05.2024
- Collaborated with team members to enhance overall performance, sharing best practices and constructive feedback.
- Proactively identified potential system or process inefficiencies; proposed feasible improvements for management consideration.
- Utilized effective communication skills to clarify customer concerns, resulting in better issue understanding and faster resolution times.
- Provided exceptional service by demonstrating empathy towards customers'' situations, building trust and loyalty.
- Maximized productivity with consistent adherence to schedules while maintaining excellent quality assurance scores.
- Contributed to positive work environment through active participation in team meetings, offering valuable insights on process improvements.
- Built strong rapport with customers, leading to positive feedback and repeat interactions.
- Handled escalated calls efficiently, diffusing tense situations and finding amicable resolutions that satisfied both parties involved.
- Improved customer satisfaction by resolving complex issues and providing thorough solutions.
- Assisted in training new hires, providing mentorship and guidance for successful integration into the team.
- Managed challenging customer situations calmly, employing empathetic listening techniques for satisfactory outcomes.
- Efficiently managed high call volume, effectively addressing customer inquiries and concerns.
- Reduced average call handling time with efficient multitasking and prioritizing during calls.
- Maintained up-to-date knowledge of company policies and procedures for accurate information dissemination to customers.
- Navigated multiple systems simultaneously to access customer information, ensuring timely resolutions for various issues.
- Increased customer retention by offering personalized solutions based on individual needs and preferences.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Cashier
WESTERN UNION INTERNATIONAL BANK GMBH
12.2018 - 10.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Enhanced customer experience by providing prompt and accurate transactions.
Insurance Customer Service Representative
UMANIS MANAGED SERVICES
12.2017 - 09.2018
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Completed customer applications and updated records to reflect current information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Assisted colleagues in resolving complex cases by sharing knowledge of policies and best practices when needed.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
- Documented customer interactions and transactions for accurate, up-to-date records.
Assistant Front Desk Manager
Destiny Sudent
06.2017 - 09.2017
- Assisted manager with guest check-in and check-out and provided customer service.
- Responded to customer service inquiries, both in-person and by telephone.
- Participated in regular staff meetings to discuss departmental goals, challenges, and opportunities for improvement.
- Monitored front desk staffing hours and scheduled weekly employee shifts.
- Managed reservation system, accurately inputting guest details and booking information for smooth operations.
- Collaborated with housekeeping and maintenance departments to ensure timely room turnover and optimal guest experience.
- Welcomed guests and focused on providing positive lodging experience.
- Contributed positively towards a welcoming work environment that encouraged collaboration amongst colleagues.
Restaurant Hall Staff Member
Diverse Employers
01.2015 - 06.2017
- Facilitated payment transactions accurately while adhering to cash handling best practices for maximum security measures.
- Collaborated with kitchen staff for accurate order placement, ensuring timely food preparation and delivery.
- Managed reservation inquiries, coordinating optimal seating arrangements for guest satisfaction during peak hours.
- Upheld brand reputation by consistently delivering excellent customer service in accordance with company policies.
- Enhanced customer satisfaction by providing friendly and efficient service during busy dining hours.
- Regularly checked on guest satisfaction during dining experience, making necessary adjustments to exceed expectations and provide a memorable visit.
- Ensured timely delivery of beverages and appetizers by efficiently coordinating with the bar staff, resulting in improved guest satisfaction ratings.
- Increased revenue through upselling menu items based on customer preferences or dietary restrictions when appropriate.
- Communicated regularly with the back of house staff to ensure seamless coordination for special events or large parties.
Call Center Agent
Contactel
01.2014 - 12.2014
- Enhanced customer satisfaction by promptly answering calls and addressing inquiries.
- Reduced hold times for callers with effective call prioritization and multitasking abilities.
- Maintained a professional tone, ensuring positive caller experiences and fostering company reputation.
- Supported administrative tasks such as appointment scheduling and message-taking, improving overall office efficiency.
- Enhanced overall office workflow by proactively identifying potential bottlenecks in the call routing process and implementing solutions to alleviate them.
- Provided exceptional service to clients, building rapport through active listening skills and empathetic responses to their needs.
- Continuously updated knowledge of company policies, products, or services in order to provide accurate information during phone conversations.
- Managed high call volumes with ease, maintaining composure and professionalism under pressure.
- Assisted in resolving customer issues by gathering necessary information and providing solutions or forwarding concerns to relevant personnel.
- Contributed to team goals by consistently meeting or exceeding call handling quotas.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Routed incoming mail and messages to relevant personnel without delay.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Maintained up-to-date knowledge of product and service changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
Call Center Personal Banker
PRO DIRECT SERVICES
10.2013 - 01.2014
- Assessed client needs proactively during interactions, offering tailored solutions that aligned with their financial objectives.
- Collected feedback from customers to help improve service delivery and banking processes.
- Exceeded performance targets with consistent achievement of call handling metrics and quality standards.
- Supported cross-selling initiatives by identifying opportunities during calls to introduce relevant bank services or products that addressed customers'' financial objectives.
- Resolved complex customer issues through careful research, problem-solving skills, and collaboration with internal departments when necessary.
- Maintained accurate records of all customer interactions through diligent documentation within CRM systems.
- Managed high call volume efficiently while maintaining a focus on delivering an outstanding customer experience every time.
- Enhanced customer satisfaction by effectively addressing and resolving banking inquiries.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Maintained in-depth product and service knowledge for well-informed customer advice.
Restaurant Hall Staff Member
Diverse Employers
08.2013 - 01.2014
- Facilitated payment transactions accurately while adhering to cash handling best practices for maximum security measures.
- Collaborated with kitchen staff for accurate order placement, ensuring timely food preparation and delivery.
- Supported marketing efforts by promoting restaurant specials, upcoming events, and loyalty programs to customers.
- Addressed customer concerns promptly, leading to increased repeat patronage and positive feedback from guests.
- Upheld brand reputation by consistently delivering excellent customer service in accordance with company policies.
Restaurant Hall Staff Member
Diverse Employers
06.2011 - 07.2013
- Facilitated payment transactions accurately while adhering to cash handling best practices for maximum security measures.
- Collaborated with kitchen staff for accurate order placement, ensuring timely food preparation and delivery.
- Managed reservation inquiries, coordinating optimal seating arrangements for guest satisfaction during peak hours.
- Supported marketing efforts by promoting restaurant specials, upcoming events, and loyalty programs to customers.
- Enhanced customer satisfaction by providing friendly and efficient service during busy dining hours.
- Ensured timely delivery of beverages and appetizers by efficiently coordinating with the bar staff, resulting in improved guest satisfaction ratings.
- Maintained a clean and organized working environment to facilitate efficient service delivery.
- Streamlined table turnover by quickly clearing and resetting tables, resulting in increased seating capacity.
- Increased revenue through upselling menu items based on customer preferences or dietary restrictions when appropriate.
- Participated in regular staff meetings, offering constructive feedback aimed at continuous improvement of overall operations within the restaurant space.
- Ensured compliance with food safety regulations by properly handling and storing ingredients and utensils.
- Contributed to a positive work atmosphere by maintaining a professional demeanor while interacting with colleagues and guests.
- Provided exceptional guest experiences through attentive listening and timely response to requests.
- Arranged tables and chairs for special occasions and events.
- Provided attentive service and proactively assessed guest needs.
Education
Hotel Front Desk - Tourism And Hospitality
AFPA
Pau, France 05.2016 - 04.2017
High School Diploma -
Lycée Ozenne
Toulouse, France 05.2001 - 06.2004
Skills
Empathy display
Patience maintenance
Workload management
CRM navigation
Call handling
Customer communications
Data entry
Customer support
Complaint resolution
Cash handling
Verbal and written communication
Inbound phone calls
FLUENT IN English, Japanese, French
Providing customer support
Teamwork
Travelexperience
- Réunion Island, I've lived there for three month
- Japan, I have lived in Tokyo for 4 years, working as hall staff mainly
- Scotland, I have worked and live for 4 month
Interests
New cultures
Music
Timeline
Restaurant Hall Staff Member
Le Moulin Rouge
06.2024 - 09.2024
Call Center Customer Service Agent
Crédit Agricole Immobilier
10.2022 - 05.2024
Customer Service Cashier
WESTERN UNION INTERNATIONAL BANK GMBH
12.2018 - 10.2022
Insurance Customer Service Representative
UMANIS MANAGED SERVICES
12.2017 - 09.2018
Assistant Front Desk Manager
Destiny Sudent
06.2017 - 09.2017
Hotel Front Desk - Tourism And Hospitality
AFPA
05.2016 - 04.2017
Restaurant Hall Staff Member
Diverse Employers
01.2015 - 06.2017
Call Center Agent
Contactel
01.2014 - 12.2014
Call Center Personal Banker
PRO DIRECT SERVICES
10.2013 - 01.2014
Restaurant Hall Staff Member
Diverse Employers
08.2013 - 01.2014
Restaurant Hall Staff Member
Diverse Employers
06.2011 - 07.2013
High School Diploma -
Lycée Ozenne
05.2001 - 06.2004
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