HOJOON KIM
Business Dev & Operation Manager
Anyangsi
Summary
Accomplished Business Operations Manager with 9 years of experience across luxury goods, logistics, and sales sectors. Successfully led the launch of new services at PaP Co., achieving a monthly transaction volume of 10 billion KRW through innovative business strategies. Expertise in cross-border logistics management, team leadership, and client relationship management. Proven ability to drive revenue growth, having exceeded 105% of annual sales targets at DHL Express Korea. Adept at developing tailored logistics solutions and optimizing operational processes to enhance efficiency and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Business Operations Manager
Pap Corps
02.2022 - Current
- Led the business operations of CHIC, a luxury goods trading app under KREAM, from initial planning and development stages to achieving monthly transaction volume of 10 billion KRW.
- Established CS response processes, as well as logistics and inspection workflows, to optimize operational efficiency.
- Managed inbound and outbound sales, securing luxury goods from domestic vendors and expanding product listings within the app.
- Developed and implemented international logistics processes to onboard foreign luxury vendors for seamless cross-border transactions.
- Planned and supported offline VIP customer events to enhance brand loyalty and increase high-value sales.
- Spearheaded the creation and launch of the CHIC Z consignment service for pre-owned luxury items, overseeing all processes from conceptualization to execution.
- Launched and managed the "Chic Mile" last-mile delivery service, providing secure transportation for high-value goods through direct pickup and delivery, achieving a monthly transaction volume of 2.5 billion KRW and net profit of 25 million KRW.
- Directed the planning and operations of an offline consignment store in Apgujeong, establishing initial operating procedures and customer service protocols, while managing staff recruitment and training.
- Achieved a monthly sales average of 30 million KRW for the offline store, reaching profitability within the first month of operations.
Business Operations Manager
CHICMENT
09.2019 - 02.2022
- Managed advertising operations and partnerships for the Sicment luxury goods community, restructuring advertising products and creating new promotional materials.
- Handled inquiries and partnerships, managing existing partner relationships and generating new partnerships through outbound email campaigns.
- Consistently achieved monthly advertising revenue of over 30 million KRW, totaling 3 billion KRW annually.
- Proposed new service concepts and event ideas, contributing to the development and execution of innovative promotions.
- Launched a B2C luxury goods purchasing service, overseeing international logistics, import customs clearance, and delivery management.
- Designed and implemented traffic-boosting events and policies, increasing the community's membership from 190,000 to 600,000 members, tripling the user base.
- Played a key role in driving community growth by identifying market opportunities and enhancing customer engagement through targeted initiatives.
Key Account Manager
DHL Express Korea
12.2017 - 08.2019
- Managed over 200 accounts in the Gwangju and Jeolla regions, providing customized export and import logistics solutions to optimize client operations.
- Conducted face-to-face sales meetings with new and existing clients, driving new customer acquisition and strengthening existing relationships.
- Identified and addressed client pain points, developing strategies to prevent customer churn and offering additional support solutions.
- Recognized with an internal award for improving logistics services for major clients, selected as a model case for best practices in the second half of 2018.
- Achieved 105% of the annual sales target in 2018, generating 2 billion KRW in total revenue for the year.
- Collaborated with internal teams to brainstorm and implement innovative solutions for optimizing logistics services and improving client satisfaction.
Priority Sales Support Executive
DHL Express Korea
04.2015 - 12.2017
- Provided sales support to field sales representatives by assisting with major client account management, ensuring smooth communication and operational efficiency.
- Generated and delivered customized monitoring reports, billing reports, and quotations for clients, addressing their specific needs and ensuring transparency in operations.
- Handled a wide range of client inquiries across various industries, working closely with internal departments to resolve issues in a timely and effective manner.
- Facilitated client education and communication on changes in internal shipping policies and international air freight regulations, ensuring compliance and smooth transitions.
- Acted as a liaison between clients and operational teams, ensuring that service issues were addressed promptly and to the client’s satisfaction.
Education
Bachelor's Degree in Business Administration - Business Administration
Soongsil University
Seoul, South Korea 04.2001 -
Skills
Sales Strategy Development
Cross-Border Logistics Management
Customer Relationship Management (CRM)
Logistics Process Optimization
New Business Development
Team Leadership and Collaboration
Data Analysis and Reporting
Vendor and Stakeholder Management
Problem Solving and Decision Making
Event Planning and Execution
Languages
Korean
Native language
English
Upper intermediate
B2
Timeline
Business Operations Manager
Pap Corps
02.2022 - Current
Business Operations Manager
CHICMENT
09.2019 - 02.2022
Key Account Manager
DHL Express Korea
12.2017 - 08.2019
Priority Sales Support Executive
DHL Express Korea
04.2015 - 12.2017
Bachelor's Degree in Business Administration - Business Administration
Soongsil University
04.2001 -
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