HWANCHEOL JEONG
Global Client Manager
Seoul,Seongdong-gu
Summary
Dynamic professional with a proven track record at A.P. Moller-Maersk, excelling in sales funnel management and client relationship management. Achieved consistent revenue targets through strategic account development and new business opportunities. Demonstrated expertise in negotiating and maintaining key accounts, enhancing customer satisfaction and loyalty. Skilled in effective communication and account management, driving growth and profitability.
Professional client management expert with solid experience in fostering strong client relationships and driving business growth. Known for strategic approach, adaptability, and effective collaboration within teams to achieve results. Skilled in client communication, project management, and solving complex problems, ensuring client satisfaction and loyalty. Dependable and responsive to evolving business needs, delivering consistent value and outcomes.
Overview
14
14
years of professional experience
11
11
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Global Client Manager
A.P. Moller - Maersk
Seoul, South Korea
05.2019 - Current
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Achieved revenue targets consistently by identifying upselling opportunities and securing long-term contracts with key accounts.
- Collaborated with cross-functional teams to identify opportunities for growth and expansion of services offered.
- Provided comprehensive reports on account performance, offering insight into areas of improvement and potential growth opportunities globally.
- Facilitated successful contract negotiations, securing favorable terms for both parties while maintaining strong relationships with clients.
- Managed accounts to retain existing relationships and grow share of business globally.
Field Sales Representative
A.P Moller -Maersk
01.2013 - 12.2018
- Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
- Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
- Managed strategic accounts within the assigned territory, covering both NVOCC and BCO segments, and consistently engaged with clients to assess their needs and satisfaction
- Managed an extensive client portfolio, including various major conglomerates in Korea while successfully balancing competing priorities for maximum results.
- Exceeded sales targets consistently through effective territory planning, time management, and relationship building.
- Negotiated prices, terms of sales and service agreements.
- Negotiated favorable contract terms with clients that resulted in increased profitability for the company.
Inside Sales Representative
A.P Moller - Maersk
01.2012 - 12.2012
- Answered customers' questions regarding products, prices, and availability.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Set up new accounts, established customer credit and set up payment methods.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Customer Service Representative
A.P Moller - Maersk
05.2011 - 12.2011
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
MBA - International Trade
Busan National University
Busan Province 03.2009 - 02.2011
BBA - International Trade
Gyeongsang National University
Gyeongnam Province 03.2000 - 02.2009
Skills
Sales funnel management
Client relationship management
Excellent communication
Strategic account development
New business development
Account management
Certification
Certified Professional Logistician
Timeline
Global Client Manager
A.P. Moller - Maersk
05.2019 - Current
Field Sales Representative
A.P Moller -Maersk
01.2013 - 12.2018
Inside Sales Representative
A.P Moller - Maersk
01.2012 - 12.2012
The Six Sigma Green Belt Certification(GB)
11-2011
Customer Service Representative
A.P Moller - Maersk
05.2011 - 12.2011
MOS Master
02-2011
Certified Professional Logistician
02-2010
MBA - International Trade
Busan National University
03.2009 - 02.2011
Industrial Engineer Office Automation
10-2006
BBA - International Trade
Gyeongsang National University
03.2000 - 02.2009
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