Hwanjun Lim
Lead Solution Engineer
Songpa-gu
Overview
13
13
years of professional experience
2012
2012
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Lead Solution Specialist
Salesforce
02.2024 - Current
- Product managed Salesforce B2B Commerce, B2C Commerce, Order Management, and Experience Cloud solutions
- Collaborated with the global product teams to improve B2B Commerce solution to target Korean market
- Provided expert guidance during the pre-sales process, helping drive sales success by demonstrating the value of proposed solutions to prospective clients.
- Conducted process improvement meetings to solicit, clarify and document business technical requirements.
- Enhanced team performance by conducting regular training sessions on new technologies and industry trends.
- Acted as a trusted advisor to both internal teams and external clients, leveraging extensive industry knowledge to provide valuable insights and recommendations that guided decision-making processes.
- Delivered comprehensive technical support to customers, ensuring prompt resolution of issues and increased client satisfaction levels.
- Provided technical expertise in product demonstrations, leading to an increase in successful client conversions.
- Collaborated with sales teams to identify customer needs, resulting in better-targeted solutions and higher revenue.
Lead Solution Engineer
Salesforce
01.2021 - Current
- Provided strategic presales support for sales activities including clients’ Go-to-Market strategies, fit and gap analysis, data review, product demonstrations, and solution architecture proposals through collaborating with internal and external stakeholders
- Performed solution engineering and consulting for Salesforce solutions through collaboration with the global product teams
- Managed and recruited partners to handle implementation of Salesforce solutions and development of partner apps on AppExchange
- Defined Korea-specific localization requirements, negotiated on the budget required for the enhancements, and project managed partner’s overall development progress
- Provided enablement sessions to partners on the latest releases of Salesforce solutions
- Developed Digital Commerce Transformation roadmaps meeting the business requirements of clients
- Presented on various internal/external solution enablement sessions and online/offline marketing events
- Drove all aspects of Proof of Concepts from requirements and design to training and delivery
Senior Program Manager
Coupang
07.2020 - 01.2021
- Identified and developed new global initiatives such as China Rocket Jikgu (cross border ecommerce) program, and US Rocket Jikgu program
- Collaborated with key stakeholders across Coupang and external partners in developing global programs and processes
- Planned and managed the technical aspects of China and US Rocket Jikgu program including 3PL API flows, Security Compliance, Accounting systems, new features, payment, and enhancements
- Planned and managed business requirements and policies for China and US Jikgu programs
- Diagnosed operational processes, identified defects and improvement opportunities for the global programs
- Provided global programs’ future state recommendations and strategies, and validated process improvement efforts
Project Manager
OSF Digital
12.2017 - 04.2020
- Directed and managed project development from beginning to end, using Agile, Waterfall methodologies
- Consulted and managed multi-party projects for CRM, Loyalty, user flows, UI/UX enhancements, etc
- Researched and recommended enhancements/services for ecommerce upgrades through data analysis
- Created and validated functional requirement documentations to get fully aligned with the business needs
- Defined project scope, goals and deliverables that support business goals
- Identified needed resources and assigned individual responsibilities to team leaders for their teams
- Managed day-to-day operational aspects of the project and scope
- Developed and delivered progress reports, proposals, requirements documentation and presentations
- Identified potential crises, and elaborated contingency plans
Digital Project Manager
MCM Worldwide (Sungjoo D&D)
03.2017 - 12.2017
- Analyzed latest trends in fashion e-retails and managed enhancement projects to evolve the digital platform
- Planned the overall UI/UX and the user flow for the new mcmworldwide.com site
- Planned and developed marketing apps for MCM’s 2017 FW products
- Supported customer data securement and customer services through the implementation of CRM Platform
- Composed weekly and monthly traffic/revenue reports of mcmworldwide.com for the CEO and CMO
- Maintained and planned website content uploads, replication, and minor fixes on Demandware
Senior Business Analyst / Project Manager
CJ E&M
09.2013 - 03.2017
- Directed KCON 2016 USA(revenue: 9 million USD) as a project manager
- Established and managed relationship with clients, partners, and government officials
- Led the overall planning, content distribution of kconusa.com
- Moderated planning, marketing, sales, partnership, delivery, and production timelines of projects
- Analyzed and evaluated projects’ performance data and developed case studies
- Managed budgeting and financing of projects
- Established short/long-term strategies for projects
Global Business Analyst
CJ E&M
03.2012 - 09.2013
- Conducted benchmark researches on media trends
- Developed localized marketing strategies and tactics for new markets
- Planned short/long-term business strategies for CJ E&M’s global affiliates
Education
Bachelor of Arts - School of Journalism & Mass Communication
University of Wisconsin-Madison
Madison, WISkills
Solution Engineering
Presales
Project Management
Product Management
CRM
B2B & B2C Ecommerce
Retail
Inventory
Order Management
Products & Pricing
Partner Management
Consulting
KPI Reporting
Business Partnership
Certification
Salesforce Certified Experience Cloud Consultant
Timeline
Salesforce Certified Associate
05-2025
Salesforce Certified Experience Cloud Consultant
01-2025
Salesforce Certified Platform App Builder
10-2024
Salesforce Certified Administrator
08-2024
Lead Solution Specialist
Salesforce
02.2024 - Current
Lead Solution Engineer
Salesforce
01.2021 - Current
Senior Program Manager
Coupang
07.2020 - 01.2021
Project Manager
OSF Digital
12.2017 - 04.2020
Digital Project Manager
MCM Worldwide (Sungjoo D&D)
03.2017 - 12.2017
Senior Business Analyst / Project Manager
CJ E&M
09.2013 - 03.2017
Global Business Analyst
CJ E&M
03.2012 - 09.2013
Bachelor of Arts - School of Journalism & Mass Communication
University of Wisconsin-Madison