Hyejin Sim
Office Manager
Incheon
Summary
Looking to elevate a career as an Office/HR Manager by applying an experience in facilities management and guest services across global settings. I am dedicated to improving operational processes, ensuring a secure and welcoming environment, and building strong team relationships to support organizational goals.
Overview
7
7
years of professional experience
Work History
Facilities Manager
International Real Estate Partners
05.2021 - 08.2023
- Prioritized daily facility issues, handled general administrative tasks, managed vendor relations(over 15 vendors), and coordinated IT support.
- Supported onboarding and offboarding processes, ensuring smooth transitions for both internal and external hires and departures, while maintaining accurate employee records.
- Worked closely with Finance to handle purchase order (PO) creation and processing, ensuring timely and accurate payments for office-related expenses.
- Championed emergency preparedness programs that prepared staff members to respond effectively during crisis situations.
Guest Service Agent
Tokyo Marriott Hotel
12.2017 - 05.2019
- Upheld organizational reputations for excellence by recognizing guests’ needs in advance.
- Developed and maintained positive working relationships with team members to reach common goals.
- Communicated guest issues with other departments and follow up for resolutions in a timely manner
Guest Service Agent
Courtyard by Marriott Seoul Times Square
05.2016 - 11.2017
- Greeted guests in a professional manner and escorted them throughout the stay.
- Provided individualized service based on preferences for hotel guests.
- Increased customer satisfaction by suggesting competent alternatives while resolving complaint
Education
Bachelor of Arts - Japanese And Literature
Sungkyul University
04.2001 -
Skills
Excellent attention to detail
Fast learner
SAP
MS office
Timeline
Facilities Manager
International Real Estate Partners
05.2021 - 08.2023
Guest Service Agent
Tokyo Marriott Hotel
12.2017 - 05.2019
Guest Service Agent
Courtyard by Marriott Seoul Times Square
05.2016 - 11.2017
Bachelor of Arts - Japanese And Literature
Sungkyul University
04.2001 -
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