Hyelee Lee
SEOUL
Summary
With a strong background in e-commerce management, I possess expertise in order placements, stock management, and seasonal promotions, resulting in increased sales and enhanced customer engagement. My experience also includes managing translations, collaborating with internal teams, and coordinating international operations.
Overview
8
8
years of professional experience
Work History
Content Curator
KISTEMP Group, assigned to eBay Korea
Seoul
2019.08 - 2021.08
- Collaborated with sales teams to align promotional strategies with business goals.
- Planned and executed brand promotion pages on G9.
- Developed content for international direct purchases.
- Analyzed visitor data and click-through rates; created detailed reports.
- Utilized proprietary programs to renew the international direct purchase page on Gmarket.
Overseas Team
PPB Studios
Seoul
2015.07 - 2019.04
- Managed sthsweet.com, specializing in clothing, beauty products, and fashion accessories.
- Planned seasonal promotions (e.g., Black Friday, Halloween).
- Conducted market research to identify and onboard popular domestic shopping malls.
- Translated and registered product names from Korean to English.
- Communicated with the Taiwan branch to coordinate operations.
- Handled order placements and stock management using Sellmate.
- Utilized platforms such as CAFE24, Shopify, and Sellmate for e-commerce operations.
Customer Service Officer
SF Express Korea
Seoul
2013.10 - 2015.03
- Handled shipment processing and managed customer cargo.
- Communicated daily with overseas branches in China, Hong Kong, and the USA for tracking and tracing shipments.
- Addressed and resolved customer complaints and issues related to shipping and delivery.
- Explained promotions and company services to customers, generating sales leads.
- Provided detailed information on shipping services, rates, and options.
- Analyzed customer feedback to suggest service improvements.
Education
Diploma in Hospitality Management - Hospitality Management
GeorgeBrown College
Toronto, Canada2013-04
Bachelor of Economics - Economics
Daejin University
Pocheon, Korea2011-02
Skills
E-commerce Platforms
Order Management
Brand Promotion Strategy
Content Development
Languages
French
First Language
Timeline
Content Curator
KISTEMP Group, assigned to eBay Korea
2019.08 - 2021.08
Overseas Team
PPB Studios
2015.07 - 2019.04
Customer Service Officer
SF Express Korea
2013.10 - 2015.03
Diploma in Hospitality Management - Hospitality Management
GeorgeBrown College
Bachelor of Economics - Economics
Daejin University
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