Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Hyelyn Lee

Hyelyn Lee

Busan

Summary

Fluent in English and Korean, with lots of experiences in international hospitality and guest service across Australia and South Korea. Demonstrated ability to support over 11,000 international guests at large-scale events and work flexibly in fast-paced, multicultural environments. Proven leadership as a team lead in university global programs, organizing events for over 1,000 international students from 47 countries. Passionate about delivering warm, attentive service to family-oriented and diverse guests.

Overview

2
2
years of professional experience

Work History

FOH Team Member

Honeyccino Kids cafe
Melbourne
02.2025 - 12.2025

SUPPORTING FAMILY GUESTS WITH WARM, PROFESSIONAL SERVICE

  • Greeted and assisted families, make them feel welcome and comfortable with a warm smile throughout their visit.
  • Serving customers with a friendly, calm approach in a busy and family-focused workplace.

CREATING SAFE AND ENJOYABLE ENVIRONMENTS FOR CHILDREN

  • Working experience at a kids cafe in Australia, managing a clean and organizing playground area to ensure safety and fun for children.

PASSION FOR HOSPITALITY AND GUEST SATISFACTION

  • Committed to creating positive experiences for families by offering attentive service and a warm, safe atmosphere.
  • Communicated effectively with other team members to ensure smooth operation of cafe activities.

Volunteer

Busan International Film Festival
Busan
10.2023 - 10.2023

MANAGING 10,000+ VISITORS FOR 5 DAYS

  • Greeted and guided over 11,000 guests, demonstrating efficiency and hospitality.

EXPERIENCING FLEXIBLE WORK SCHEDULE

  • Adapted to rotating shifts and irregular hours, demonstrating the ability to work with a consistently changing schedule—an essential skill for resort environments that require flexible availability.

WELCOMING INTERNATIONALGUESTS FROM DIVERSE BACKGROUNDS

  • Assisted and welcomed guests of various nationalities and ages, enhancing their experiences through clear communication and warm service.

Education

Tourism Management

Dong-A University
Busan

Skills

  • Native Korean, Fluent in English, Basic Japanese
  • TOEIC 760
  • Customer service, Communication skills
  • Inventory management
  • Management for flexible schedules
  • Adaptability for international work

Affiliations

DAILY | Office of International Affairs of Dong-A University

Enrolled international student integration support program

02/2023-02/2024

  • Supporting and organizing events with over 1,000 international students from 47 countries including Korean language course students, international students enrolled in degree programs, and exchange students invited by sister universities.
  • Working as the team leader of the International Management Department, guiding team members and acting as the primary point of contact for international students.
  • Translating posts that will be uploaded on social media into English, communicating in English with international students, and providing support to them for settling in Korea.

Global Win-Win Program | Office of International Affairs of Dong-A University

A mentoring programs to support international students

2022 Fall semester, 2023 Spring&Fall semester, 2025 Spring semester

  • One-on-one study tutoring program between Korean tutors and foreign freshmen tutees to help new undergraduate students adjust to school life and to support their major studies.
  • Mentored seven mentees from Russia, Vietnam, Nepal, and Indonesia.
  • Recognized as a Top Performer 2nd place.

Timeline

FOH Team Member

Honeyccino Kids cafe
02.2025 - 12.2025

Volunteer

Busan International Film Festival
10.2023 - 10.2023

Tourism Management

Dong-A University

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Hyelyn Lee