Hyeon-Jae Shin

• Scheduled service calls according to customer location and urgency of need.
• Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
• Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
• Tested equipment performance and demonstrated operation and servicing of equipment to customer.

• Fast skill-up with various H/W experience

• Intensive HW OJT, Big SD makes better understanding of machine H/W structure

• Self-motivated, with a strong sense of personal responsibility.

• Skilled at working independently and collaboratively in a team environment.

• Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.

• Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.

• Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.

• Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.