Hyeongjun Kim
A University Student
38, Doma-ro 57beon-gil, Seo-gu, Daejeon
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Library Assistant
Chungwoon University
07.2023 - 12.2024
- Ensured timely access to resources by efficiently processing incoming books, periodicals, and multimedia items.
- Assisted librarians in managing interlibrary loan requests, ensuring prompt fulfillment of borrowing needs for patrons.
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
- Developed crucial digital skills among patrons by offering instructional sessions on using library technology effectively.
Sales Associate
GS Convenience Store
08.2023 - 02.2024
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Restaurant Manager
INDY Restaurant
11.2022 - 07.2023
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
Education
BBA - Airline Service Management
Chungwoon University
100, Daehak 1-gil, Hongseong-eup, Hongseong-gun 04.2001 -
High School Diploma -
Jeil Highschool
77, Baejae-ro 46beon-gil, Seo-gu, Daejeon 04.2001 -
Skills
Problem-Solving
undefinedAdditional Information
* Drive lisence – Feb 2019 * Reservation (Asiana Saver) - Dec 2020
* TOEIC (630/990) * OPIC – IM2
* Taekwondo at the 3rd level
Timeline
Sales Associate
GS Convenience Store
08.2023 - 02.2024
Library Assistant
Chungwoon University
07.2023 - 12.2024
Restaurant Manager
INDY Restaurant
11.2022 - 07.2023
BBA - Airline Service Management
Chungwoon University
04.2001 -
High School Diploma -
Jeil Highschool
04.2001 -
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