Hyeongyu Kim
Busan
Summary
With diverse experience, I am able to quickly identify and respond to guests’ needs through effective communication, and utilize my problem-solving skills to ensure a smooth and enjoyable stay for every guest. and fostering teamwork and delivering reliable service in dynamic environments. Skilled in conflict resolution and emergency response, consistently ensuring customers satisfaction and safety.
Overview
4
4
years of professional experience
Work History
Resort Housekeeping
SPLAS RESOM
06.2021 - 08.2021
- Collaborated with housekeeping staff to ensure timely room turnover for incoming guests.
- Delivered requested items to guests.
- Responded to guest room issues promptly and provided solutions.
Hotel Wellnessclub
Wyndham Grand Hotel
01.2025 - 02.2025
- Guided members and guests in the use of the wellness club facilities.
- Maintained facilities for the convenience of users
Hotel Concierge
Wyndham Grand Hotel
06.2025 - 08.2025
- Assisted guests with check-in and check-out processes, ensuring smooth transitions.
- Provided information about local attractions, dining options, and transportation services to enhance guest experiences.
- Resolved guest inquiries and complaints promptly, maintaining high levels of customer satisfaction.
Education
No Degree - Tourism Management
DONG-A UNIVERSITY
BUSAN02-2026
Skills
- Customer service
- Strong work ethic
- Team collaboration
- customer assistance
- Strong organization
- Personalized recommendations
Timeline
Hotel Concierge
Wyndham Grand Hotel
06.2025 - 08.2025
Hotel Wellnessclub
Wyndham Grand Hotel
01.2025 - 02.2025
Resort Housekeeping
SPLAS RESOM
06.2021 - 08.2021
No Degree - Tourism Management
DONG-A UNIVERSITY