Dedicated Relationship Director with over 27 years of experience in customer service and account management within the payment industry. Proven ability to develop strong relationships with internal stakeholders, manage customer onboarding, and provide exceptional service to high-touch customers. Skilled in problem-solving, data analysis, and stakeholder management.
Key Account Manager for Germany, North/South America, Asia and Pacific
Network Manager for Swiss Pension Payments
Negotiation T&C, contracts, sales and caring the relationship
General contact Person for Eurogiro Network A/S
Project leader
Optimizing cost and internal & external process
Strategy and development in Correspondent Banking
Participating international banking events and forums
Responsible for the inbound business
Negotiation contracts with swiss hotels, Jungfrau railway and buses
Ticketing Koreanair and Swiss Air
Support consulting company
Experience with selling and/or buying financial services, as well as good knowledge of relationship management (external/internal stakeholders)
Long term experience in the customer success and manage the overall responsibility
Solving challenging issues with relevant stakeholders by solution oriented attitude
Experience with cross-border payments mechanisms (SEPA, SWIFT, ACH, Electronic Funds Transfer Clearing systems)
Understand how correspondent banking and local payments work
Experience with KYC, AML, and customer due diligence & a good understanding of AML principals