Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hyesook Jeon

Deitingen,Switzerland

Summary

Dedicated Relationship Director with over 27 years of experience in customer service and account management within the payment industry. Proven ability to develop strong relationships with internal stakeholders, manage customer onboarding, and provide exceptional service to high-touch customers. Skilled in problem-solving, data analysis, and stakeholder management.

Overview

28
28
years of professional experience

Work History

Relationship Director

Inpay A/S
Copenhagen, Denmark
06.2020 - Current
  • Manage a selection of the Network of Post organisations, Postbanks, Banks and used by the Company to support the payments/collections/safeguarding of client/firm fund solutions. Create, build and manage relationships with partner banks around the world
  • Negotiate acceptable financial and service terms with payment solution providers and Eurogiro members
  • Acting as an escalation point for day-to-day operational issues.
  • Ultimately responsible for completion of KYC reviews
  • Manage QBRs with accountable actions and ongoing mutual improvements
  • Liaise with the IT team to ensure efficient integration of the new product solutions.
  • Work closely with other departments in order to track issue with providers and address them.
  • Ensure compliance /enforcement with Inpay policies and procedures.

Senior relationship manager

PostFinance Ltd
Bern, Switzerland
12.1997 - 05.2020

Key Account Manager for Germany, North/South America, Asia and Pacific

Network Manager for Swiss Pension Payments

Negotiation T&C, contracts, sales and caring the relationship

General contact Person for Eurogiro Network A/S
Project leader
Optimizing cost and internal & external process
Strategy and development in Correspondent Banking
Participating international banking events and forums

Sales & Marketing Specialist

Continental Travel GmbH
Zurich, Switzerland
07.1996 - 11.1997

Responsible for the inbound business
Negotiation contracts with swiss hotels, Jungfrau railway and buses
Ticketing Koreanair and Swiss Air
Support consulting company

Education

Higher National Diploma - Marketing Planer

Ausbildungszentrum für Unternehmungsmanagement
Switzerland
/1999 - /2021

Bachelor of Business Administration - Education

EWHA Womans University
Korea
/1988 - /1992

Skills

Experience with selling and/or buying financial services, as well as good knowledge of relationship management (external/internal stakeholders)

Long term experience in the customer success and manage the overall responsibility

Solving challenging issues with relevant stakeholders by solution oriented attitude

Experience with cross-border payments mechanisms (SEPA, SWIFT, ACH, Electronic Funds Transfer Clearing systems)

Understand how correspondent banking and local payments work

Experience with KYC, AML, and customer due diligence & a good understanding of AML principals

Languages

English
Fluent
German
Fluent
Korean
Native
French
Elementary

Timeline

Relationship Director

Inpay A/S
06.2020 - Current

Senior relationship manager

PostFinance Ltd
12.1997 - 05.2020

Sales & Marketing Specialist

Continental Travel GmbH
07.1996 - 11.1997

Higher National Diploma - Marketing Planer

Ausbildungszentrum für Unternehmungsmanagement
/1999 - /2021

Bachelor of Business Administration - Education

EWHA Womans University
/1988 - /1992
Hyesook Jeon