HYEWON KIM
Jinju
Summary
Offering strong communication and interpersonal skills, with passion for customer service and keen interest in learning and development. Brings ability to quickly grasp new concepts and apply problem-solving skills effectively. Ready to use and develop communication and customer service skills in CS manager role.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Korean Content Writer
Spotlight Sports Group
06.2022 - Current
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Ensured accuracy and consistency in all written materials through diligent proofreading and editing.
- Provided writing support in fast-paced environment for variety of public-facing materials.
Barista
Starbucks
04.2022 - 09.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Shift Leader
Caffe Nero
09.2021 - 03.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Bachelor of Physical Education - Sports Industry
Sangmyung University
Cheonan, South Korea 04.2001 -
Skills
Creative writing
Proofreading
Customer service and assistance
Effective customer service
Customer service mindset
Professional customer service
Timeline
Korean Content Writer
Spotlight Sports Group
06.2022 - Current
Barista
Starbucks
04.2022 - 09.2022
Shift Leader
Caffe Nero
09.2021 - 03.2022
Bachelor of Physical Education - Sports Industry
Sangmyung University
04.2001 -
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