Hyeyeong Hwang
Incheon,Republic of Korea
Summary
Experienced Air Cargo Reservation Coordinator with expertise in cargo booking, airline coordination, and customer service. Skilled in cargo acceptance, scheduling, and tracking, ensuring compliance with airline policies and international regulations. Proficient in AWB processing, POD management, and claim resolution, providing timely solutions to booking discrepancies. A flexible and proactive professional, adept at adapting to schedule changes, optimizing cargo space, and maintaining effective communication with airlines, freight forwarders, and customers. Strong problem-solving and customer service skills, committed to enhancing reservation accuracy and operational efficiency.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Air Cargo Coordinator (Reservation & C/S)
JS International Korea
Seoul, Republic of Korea
10.2024 - Current
- GSA for Turkmenistan Airlines
- Managed air cargo reservations while ensuring seamless customer communication.
- Coordinated with airlines and clients to resolve booking issues efficiently.
- Monitored cargo capacity and adjusted bookings to minimize load imbalances.
Import Cargo Operations & C/S Coordinator
AACT
Incheon, Republic of Korea
10.2021 - 12.2023
- Managed air cargo import operations, including shipment tracking, Proof of Delivery (POD), and airline reporting.
- Handled communication with international airlines, ensuring timely response to shipment inquiries and claims.
- Verified and maintained air waybills (AWB) and import documentation to ensure compliance with customs regulations.
Export Cargo Operations
Sharp Aviation K
Incheon, Republic of Korea
07.2019 - 10.2021
- Handled air cargo acceptance, classification, and documentation, ensuring compliance with airline and destination requirements.
- Conducted Dangerous Goods (DG) checks, verifying packaging, labels, and required documentation for compliance.
- Managed WMS (SAMS) and EDI systems for cargo customs clearance, ULD tracking, and export documentation.
Education
Associate Degree - Interior Design
Daelim College
Gyeonggi-do 03.2011 - 02.2014
Gwangmun High School
Gyeonggi-do 03.2008 - 02.2011
Skills
- Microsoft office proficiency
- Air Cargo Booking & Reservation
- Dangerous Goods (DG) Handling & Compliance
- Problem-Solving & Claim Handling
- Airline Coordination & Freight Forwarding
- English Communication for Air Cargo Operations
Overseas Experience
- Worked in Australia through a Working Holiday Program, gaining experience in customer service and cultural adaptation.
- Studied English in the Philippines for one year, improving communication skills in an international setting.
Timeline
Air Cargo Coordinator (Reservation & C/S)
JS International Korea
10.2024 - Current
Import Cargo Operations & C/S Coordinator
AACT
10.2021 - 12.2023
Export Cargo Operations
Sharp Aviation K
07.2019 - 10.2021
Associate Degree - Interior Design
Daelim College
03.2011 - 02.2014
Gwangmun High School
03.2008 - 02.2011
Similar Profiles
Heejung RyohHeejung Ryoh
Reporter at Korea Foundation International Cultural Exchange, Seoul, KoreaReporter at Korea Foundation International Cultural Exchange, Seoul, Korea
JIYEON PAEKJIYEON PAEK
Young Professional Internship Program at Korea International Cooperation AgencyYoung Professional Internship Program at Korea International Cooperation Agency
Eunmi Heather KimEunmi Heather Kim
Legal Manager at JT International KoreaLegal Manager at JT International Korea