Hyo In Moon
Customer Success Manager
Seoul,South Korea
Summary
Hello, I am focused on improving problems and achieving revenue through various experiences as a brand/content marketer, consultant, CX, and sales. I find fulfillment in explaining the services provided to customers, continuously communicating with them, and discovering new opportunities. I have experience in managing customer KPIs and revenue, service explanation and cross-selling, CX, inbound/outbound sales, and managing new sales channels. I want to think more deeply from the customer's perspective and continue to build my career. I will learn and grow more. Thank you.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Operation Manager
CODEIT
Seoul, South Korea
03.2024 - 09.2024
- Continually assessed internal external factors impacting business adjusting strategies accordingly for sustained growth and success.
- Managed cross-functional teams to ensure seamless collaboration on key projects, enhancing overall performance.
- Leveraged industry best practices to optimize workflow efficiencies and drive improvements in service delivery timescales.
Consultant
EY
09.2023 - 02.2024
- Conducting a project to analyze and improve the contract management system used internally at Samsung Electronics.
- Collaborated with Samsung Electronics' legal, systems, and purchasing teams to derive conclusions based on each team's desired requirements, contributing to the planning of a system that benefits all parties.
- Over the course of 6 months, I conducted interviews with over 100 employees, gathered opinions from relevant teams, and organized the findings.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
Sales Manager
Law & Good
, South Korea
03.2022 - 05.2023
- Managed over 200 lawyer clients and developed onboarding/ongoing strategies.
- Managed key accounts by categorizing them based on spending amounts.
- Increased sales revenue by developing and implementing effective sales strategies. Continuously performed upselling through onboarding/ongoing processes and prevented churn of key clients.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Check legal regulations and issues related to legal tech in South Korea
Affiliate Marketer
Speak
10.2021 - 03.2022
- Through collaboration with around 100 YouTubers and 100 Instagram influencers, I increased brand awareness by over 300%.
- Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
Digital Marketer
Voithru
, South Korea
03.2020 - 09.2021
- Improved landing page performance with data-driven design adjustments, resulting in higher conversion rates.
- Consulted with over 80 YouTubers and increased sales by more than 300%.
- Built long-term relationships with key industry influencers through regular engagement on social media platforms.
- Increased website traffic by implementing effective search engine optimization strategies.
- Increased customer acquisition and ROI through continuous optimization, testing and experimenting with ad creative work, bid strategies, audience targeting and placements.
Education
Bachelor's - Business Management, Culture & Art
Yonsei University
Seoul, South Korea 01.2015 - 01.2021
High School Diploma -
HanYoung Foreing Language High School
04.2012 - 01.2015
Skills
- Experience directly driving business growth and building relationships with senior/C-level stakeholders
- Experience in sales, digital marketing, or e-commerce
- Over 2 years of post-sales experience in a challenging environment like an early-stage startup with more than 300 people
- Strategy development and management for customer consulting (onboarding, ongoing)
- Product improvement through collaboration with relevant teams based on VOC (Voice of Customer)
- Ability to take initiative, be organized and responsible, and work well with a team
Timeline
Operation Manager
CODEIT
03.2024 - 09.2024
Consultant
EY
09.2023 - 02.2024
Sales Manager
Law & Good
03.2022 - 05.2023
Affiliate Marketer
Speak
10.2021 - 03.2022
Digital Marketer
Voithru
03.2020 - 09.2021
Bachelor's - Business Management, Culture & Art
Yonsei University
01.2015 - 01.2021
High School Diploma -
HanYoung Foreing Language High School
04.2012 - 01.2015
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