Quality control professional experienced in developing organization's quality strategy, procedures and processes. Monitor quality performance from supply chain and throughout product development life cycle. Develop and sustain Quality Management System in accordance with ISO 9001 and other applicable standards and business requirements. Manage quality audit program to identify and resolve non-conformities and embed culture of continuous improvement.
Hi, I’m
Hyong Cho
Hwaseong-city
Summary
Overview
25
years of professional experience
7
years of post-secondary education
2
Languages
Work History
SNS CorporationYeoju-City
Head of Quality
02.2022 - Current
Job overview
- Determined quality department standards, practices, and procedures.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Established and tracked quality department goals and objectives.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Monitored staff organization and suggested improvements to daily functionality.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Reported production malfunctions to managers and production supervisors.
- Recorded, analyzed, and distributed statistical information.
Revotech CorporationYongin-City
Head of Laboratory Operations
11.2020 - 05.2021
Job overview
- Delivered services to customer locations within specific timeframes.
- Developed strong communication and organizational skills through working on group projects.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information and provided solutions to problems.
- Excellent communication skills, both verbal and written.
Continental Automotive Systems CorporationIcheon-City
Customer Quality Manager
01.2000 - 04.2018
Job overview
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Built relationships with customers and community to establish long-term business growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Communicated product quality and market comparisons by creating sales presentations.
Samsung Electro-mechanics CorporationBusan-City
Quality Engineer
02.1996 - 04.1999
Job overview
- Coordinated with quality control staff to complete inspections.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Supported quality team members during corrective action updates.
- Led problem-solving activities to quickly identify and permanently resolve quality and productivity issues.
- Developed and implemented comprehensive quality assurance program to guarantee organization products met safety and quality standards.
- Escalated concerns about project and process quality, referring discovered issues to engineering manager for correction.
- Reported on non-compliance issues and other negative factors discovered during production.
- Trained and mentored junior engineers, providing guidance and direction.
- Monitored and evaluated engineering performance to recommend improvements.
- Documented and developed engineering procedures and processes.
Education
Inha UniversityIncheon-City
Bachelor of Science from Engineering of Metallurgy
03.1989 - 02.1996
University Overview
Skills
Policy reinforcement
Timeline
Head of Quality
SNS Corporation
02.2022 - Current
Head of Laboratory Operations
Revotech Corporation
11.2020 - 05.2021
Customer Quality Manager
Continental Automotive Systems Corporation
01.2000 - 04.2018
Quality Engineer
Samsung Electro-mechanics Corporation
02.1996 - 04.1999
Inha University
Bachelor of Science from Engineering of Metallurgy
03.1989 - 02.1996
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