Hyorim Park
Seoul
Summary
Personable and proactive Front Desk Agent with strong communication skills and a natural ability to assist others without hesitation. Gained valuable experience during a one-year internship at a chain hotel in the U.S., handling a wide range of guest profiles including business travelers, groups, airline crews, and VIPs. Skilled in managing phone inquiries, operating the hotel check-in system, assigning rooms, handling walk-in reservations, and resolving guest complaints promptly through effective and diplomatic communication. Also experienced in promoting Hilton Honors membership, building strong rapport with guests and enhancing customer loyalty. Recognized as Employee of the Month in January 2025 for outstanding service and dedication to guest satisfaction.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Hilton Hampton Inn
04.2024 - 04.2025
- Learn how to handle calls from guests who want to make a room reservation, understand the rate strategy, be thorough in recording the booking and be quick to spot an opportunity to upsell.
- Handle guest requests and complaints through in-room phone calls.
- Assist guest, provide hotel specific information, and direct guest to the proper department for assistance to bring the level of guest service to a luxury standard.
- Fully handle check-ins/check-outs efficiently: provide guests with sufficient documentation on room types.
- Greeted customers ( business guests, VIP Pilots and crews, family guest, wedding guests, travelers, group guests) upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handle guest complaints related to unpleasant experiences.
- Communicate with other departments such as Housekeeping, Engineering, and Breakfast services.
- Create new Hilton Honors accounts during guest check-in.
Education
Associate Degree in Hospitality - Hotel Tourism & Hospitality
Yeonsung University
Anyang 03.2021 -
Skills
Customer service
Front office support
Listening skills
Reservations
Guest relations
Team communication
Timeline
Front Desk Agent
Hilton Hampton Inn
04.2024 - 04.2025
Associate Degree in Hospitality - Hotel Tourism & Hospitality
Yeonsung University
03.2021 -
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