Hyoseon Kim
Pyeongtaek
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Kids Cafe Duty Manager
Osan AB Officers' Club
03.2024 - Current
- Coordinate with vendors and order supplies as needed (like takeaway cups, coffee, milk, and other ingredients)
- Maintain updated records of daily, weekly, and monthly revenues and expenses
- Add new menu items based on seasonality and customers’ preferences (for example vegan coffee drinks)
- Ensure all cafe areas are clean and tidy
- Coordinate with the 51st FFS during events at the Officers' Club.
Opics/Business English Instructor
Tubidan English Academy
10.2022 - 6 2024
- Teach basic English skills including reading, writing, and speaking
- Compose lesson plans to successfully incorporate the full duration of each lesson
- Execute lessons efficiently using various teaching styles depending on the content.
Assistant Contract Manager
Geumjang Construction
03.2023 - 03.2024
- Resolved contractual disputes in a timely manner, minimizing potential risks and financial losses for the company.
- Interpreted contact terms and coordinated solutions to resolve disputes between family housing residents and CORs
- Actively listened to residents handled concerns quickly and escalated major issues to CORs.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for residents
Medical Receptionist
Grandview Dental Care
04.2022 - 09.2022
- Greet and attend to patients in person and over the phone
- Schedule appointments between doctors and patients
- Adhere to policies and procedures during all activities
- Communicate medical results to patients under clinical supervision
- Complete accurate documentation of patient visits.
Front Desk Receptionist
ALT Toronto International Airport
01.2022 - 04.2022
- Greet passengers and check their tickets and passports against the passenger list using computerized systems
- Coordinate catering or banquet requests with F&B
- Provide accurate information regarding terminal/airport services in a welcoming, hospitable manner.
Front Desk Receptionist
Best Western Carlingview Toronto Pearson Int’l Airport
01.2021 - 01.2022
- Perform all check-in and check-out tasks
- Inform customers about payment methods and verify their credit card data
- Register guests by collecting necessary information (like contact details and exact dates of their stay)
- Respond to clients’ complaints in a timely and professional manner
- Maintain updated records of bookings and payments
- Show exceptional customer service and assist guests with Public Health Canada Mandatory Quarantine Guidelines
- Assisted in the training of 2 new front desk agents
- Managed a handwritten notebook with 20 keys, each labeled with name, credit card number, and room number on average
- Checked in and out guests using Opera.
Interpreter/Translator
KOHOM
06.2020 - 09.2020
- Respond to clients’ complaints in a timely and professional manner
- Maintain updated records of service requests
- Facilitate communication for people with limited English proficiency
- Maintained a high level of professionalism and provided excellent customer service to all company clients
- Translated and interpreted; answered emails with appropriate greeting, salutation, signature, or standard closing
- Follow up on client issues until they are resolved (Work orders for the Barracks on post).
Education
Tourism
Seneca College
Toronto, ONSkills
Customer Service
Computer Literacy
Guest Services
Microsoft Excel
Microsoft Word
English
Communication Skills
Front Desk Operations
Hospitality
Bilingual Proficiency
Hotel Experience
Food Service
Sales
Inventory Control
Organizational Skills
Certification
DELF B2, 05/01/15
Languages
Korean
Native language
English
Proficient
C2
French
Upper intermediate
B2
korean
Native language
Timeline
Kids Cafe Duty Manager
Osan AB Officers' Club
03.2024 - Current
Assistant Contract Manager
Geumjang Construction
03.2023 - 03.2024
Opics/Business English Instructor
Tubidan English Academy
10.2022 - 6 2024
Medical Receptionist
Grandview Dental Care
04.2022 - 09.2022
Front Desk Receptionist
ALT Toronto International Airport
01.2022 - 04.2022
Front Desk Receptionist
Best Western Carlingview Toronto Pearson Int’l Airport
01.2021 - 01.2022
Interpreter/Translator
KOHOM
06.2020 - 09.2020
Tourism
Seneca College
DELF B2, 05/01/15
TOEIC, 935, 11/01/18
IELTS, 6.5, 2019