Hyoungjun Moon
Global Logistics Planning Manager
Seoul,11
Summary
Dynamic Ocean/Air Export Specialist with Hyundai Glovis, adept at optimizing supply chain processes and enhancing customer satisfaction. Proven expertise in freight forwarding coordination and shipping documentation, successfully managing complex logistics operations. Strong project management skills fostered continuous improvement, ensuring timely delivery and resolution of shipment issues while maintaining robust client relationships.
Experienced in fast-paced environments, managing complex shipping processes and ensuring regulatory compliance. Developed strong organizational and analytical skills while coordinating international trade operations. Seeking to leverage these transferable skills in new and challenging role.
Overview
2
2
years of professional experience
Work History
Ocean/Air Export Specialist
Hyundai Glovis
02.2022 - 06.2024
- Managed all aspects of export operations, ensuring timely delivery and customer satisfaction.
- Establishment of delivery plan and business process for new plant in Mexico
- Support for overseas corporate logistics operations
- Handle customer inquiries related to international freight forwarding via email and phone
- Manage bookings and coordinate schedules with carriers (shipping lines, LCL coloader)
- Manage local related service including trucking, customs clearance, insurance, CFS related work, etc
- Prepare and issue shipping documents including Bill of Lading and other transport-related paperwork
- Track and monitor cargo movement; proactively update clients on shipment status
- Issue debit note and settle payment
- Enter and manage orders in the internal freight forwarding system
- Coordinate with carriers, overseas agents, and internal departments to resolve shipment issues or delays
- Process customer claims and ensure timely resolution
- Maintain strong relationships with existing customers to ensure satisfaction and retention
- Support continuous improvement in customer service operation
Education
Bachelor of Arts - Business Administration
Chosun Univercity
Gwangju, South Korea 04.2001 -
Skills
Freight forwarding coordination
Timeline
Ocean/Air Export Specialist
Hyundai Glovis
02.2022 - 06.2024
Bachelor of Arts - Business Administration
Chosun Univercity
04.2001 -
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