Hi, I’m
Hyoungki Ahn
Customer Care Manager , PA
Hwaseong
Summary
I joined Sidel's Korea Agency in 2016 and have been responsible for customer management and spare part management tasks since then. I continue to handle these responsibilities to the present day.
Overview
11
years of professional experience
3
years of post-secondary education
Work History
Welcron HantecHwaseong city
Customer Care Manager
06.2021 - Current
Job overview
- Providing customer service to maximize the productivity of customer equipment.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution
- Manage customers with continuous customer visits
- FSE arrangement and Sales.
- FSE visa issuance work and domestic stay coordination.
- Site Management
- Provide Customer Interpretation
- Spare part sales Management
- Collaborated with Spare part and Finance department on invoicing accuracy for applicable products, services, software and logistics.
- JMB - Korea (2022) Installation water Combi line / Customer support.
- Trouble Shooting and O&U – Korea– 2021 -2023 Intervened as a Site manager more than 20 times a year to the Korean Sidel customer company since 2021 to 2023.
IPSKSeoul
Customer Care Manager
04.2016 - 12.2020
Job overview
- Providing customer service to maximize the productivity of customer equipment.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution
- Manage customers with continuous customer visits
- FSE arrangement and Sales.
- FSE visa issuance work and domestic stay coordination.
- Site Management
- Provide Customer Interpretation
- Spare part sales Management
- Collaborated with Spare part and Finance department on invoicing accuracy for applicable products, services, software and logistics.
- Oriental Brewery ( ABI ) – Korea – 2016
Installation Beer turnkey line / Site Manager Assistance
Gebo Cermex Beer 2000 CPM Can turnkey line - Samyang Packaging – Korea – 2017
Upgrade Blower Air recovery system/ Site Manager
Sidel Blower SBO10 Series 1 - Hite Jinro– Korea – 2018
Installation Water turnkey line/ Site Manager , CCM
Sidel water turnkey line (Matrix Blower SBO16 ) - Kimberly – Korea – 2019
Case Packer Relocated from Australia to Korea Kimberly
Site Manager
Gebo Cermex case packer , Fanuc Robot - Trouble Shooting and O&U – Korea– 2016 -2020
Intervened as a Site manager more than 40 times a year to the Korean Sidel customer company since 2016 to end of 2020
S&PCheongJu
Installation Site Manager
03.2012 - 04.2016
Job overview
- Demonstrated leadership skills in managing projects from concept to completion.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Gained strong leadership skills by managing projects from start to finish.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Pulmuone waters – Korea – 2012
Installation water turnkey line / Local installation team Site manager / Sidel Water turnkey line - Pulmuone waters – Korea – 2014
Sidel Water line transfer construction / Site Manager & Project manager / Sidel water turnkey line - Dongcheonsu– Korea – 2015
Installation Matrix Blower / Site manager
Sidel Matrix Blower SBO16 - Baekhak Beverage– Korea – 2015 * Line2
Installation water turnkey line / Local installation team Site manager / Sidel Water turnkey line - Baekhak Beverage– Korea– 2015 * Line3
Installation water line / Local installation team Site manager / Sidel Water Combi line
Education
Chungbuk Health & Science UniversityChungbuk , South Korea
No Degree from Semiconductor Ceramic Research
04.2001
Cheonju Daesung Highschool Chungbuk South Korea
High School Diploma
03.1994 - 02.1997
Skills
Inter-department collaboration
Sales proficiency
Schedule Management
Customer Relations
Sales and marketing
Financial Management
Timeline
Customer Care Manager
Welcron Hantec
06.2021 - Current
Customer Care Manager
IPSK
04.2016 - 12.2020
Installation Site Manager
S&P
03.2012 - 04.2016
Chungbuk Health & Science University
No Degree from Semiconductor Ceramic Research
04.2001
Cheonju Daesung Highschool
High School Diploma
03.1994 - 02.1997