Hyunah Kim
Customer Care Executive
Seoul
Summary
Seeking a Digital Sales Executive position of Cathay Pacific Airways.
Effective planning skills, strong PC literacy and customer-oriented to support revenue in the local market and profitability of the company.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
6
6
Certifications
Work History
Customer Care Executive
Cathay Pacific Airways
12.2022 - Current
- Provided exceptional customer service by efficiently processing ticket reservations and responded to customer inquiries related to Cathay services
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns especially when irregular situation occurs
- Developed strong knowledge of mileage program, redemption ticket and member profile system to enhance professionalism and meet customer needs
- Logged customer account data into CLS system to to maintain customer records and foster strong account management
- Supported team members during peak periods by sharing workload and providing guidance when needed.
Air Export Agent
Morrison Express Korea
08.2021 - 12.2022
- Streamlined air export processes by implementing efficient documentation and communication procedures
- Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment
- Negotiated with carriers to secure best possible rates for clients and control costs
- Enhanced customer satisfaction with timely and accurate shipment updates, providing exceptional service
- Coordinated closely with warehouse teams to ensure proper packaging and labeling of shipments, minimizing damage and delays
Intern, Cargo Sales Team of Ethiopian Airlines
Sharp Aviation K
04.2021 - 07.2021
- Responsible for tracing of shipment by system to secure to meet the shipping deadline without any irregularity
- Handled reservations and provided information including schedule, price and status of shipment to cargo agents
- Developed strong relationships with cargo agents, leading to increased loyalty and long-term partnerships for repeat business opportunities
Officer, Reservation and Sales Team
Cathay Pacific Airways
10.2018 - 02.2020
- Responsible for creating reservations, quoting fares, and issuing of tickets
- Contributed to sales growth by upselling products and promoting ancillary services based on individual customer requirements
- Enhanced customer satisfaction and retaining valuable passenger through effective communication and problem-solving skills
Intern, The PyeongChang 2018 Games Accommodation Agency Team
Hanjin Travel
01.2018 - 02.2018
- Provided customer services to the Olympics Committee for check in/out at the hotel and transportation enquiries
- Interacted with customers by phone, email, or in-person to provide information
- Sorted and organized files, spreadsheets, and reports
Intern, Department of Tourism Business
Hyundai Asan
08.2016 - 02.2017
- Assisted with organizing and managing events such as 'Unification Leader Camp', 'The 2016 Korean Culture study for King Sejong Institution Learners' and 'Arte Academy Educational Program'
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments
- Completed research, compiled data, updated spreadsheets, and produced timely reports
Intern, Europe Market Department
Modetour
01.2015 - 02.2015
- General office duties, faxing, copying and typing as necessary
- Collected, arranged, and input information into system
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations
Education
Bachelor of Tourism Management -
Kyounggi University
Seoul, Korea 05.2013 - 05.2018
High School Diploma -
Melbourne Girls’ College
Victoria, Australia 03.2009 - 05.2012
Certification
Trade English / Grade 1
Extracurricular Activities
- 04/2017 - 06/2017 Hanatour Travel Expo 5th supporters
- 05/2016 - 08/2016 The 14th University Students’ National Smile Team
- 02/2014 - 12/2014 Student council / External cooperation department
- 03/2013 - 07/2014 Cycling across the country club / Representative & member
Timeline
Customer Care Executive
Cathay Pacific Airways
12.2022 - Current
Air Export Agent
Morrison Express Korea
08.2021 - 12.2022
Intern, Cargo Sales Team of Ethiopian Airlines
Sharp Aviation K
04.2021 - 07.2021
Trade English / Grade 1
10-2020
English / TOEIC / 940
05-2020
English / OPIC / AL
09-2019
Officer, Reservation and Sales Team
Cathay Pacific Airways
10.2018 - 02.2020
Asiana Sabre / CRS / Reservation & Ticketing
05-2018
Intern, The PyeongChang 2018 Games Accommodation Agency Team
Hanjin Travel
01.2018 - 02.2018
National Certificated Customer Satisfaction Leaders
09-2017
Word Processor User
08-2017
Intern, Department of Tourism Business
Hyundai Asan
08.2016 - 02.2017
Intern, Europe Market Department
Modetour
01.2015 - 02.2015
Bachelor of Tourism Management -
Kyounggi University
05.2013 - 05.2018
High School Diploma -
Melbourne Girls’ College
03.2009 - 05.2012
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