Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Hyungmin Kim

Software Engineer
Walnut Creek

Summary

Support Engineer with over 10 years of experience providing technical support for game engines and developer tools. Skilled in debugging, performance optimization, and cross-team collaboration. Extensive experience in rendering, physics simulation, and Al Pathfinding navigation libraries. Passionate about learning new technologies and building tools that help developers.

Overview

15
15
years of professional experience
8
8
years of post-secondary education
2
2
Languages

Work History

Senior Software Engineer

Microsoft
San Francisco, CA
01.2016 - 06.2022
  • Provided Havok technical support to AAA game developers including Microsoft Studios (e.g. 343), Nintendo and Sony.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Conducted code reviews and provided mentorship to junior developers, fostering a culture of continuous improvement and technical excellence within the team.
  • Managed escalation processes for unresolved technical problems, coordinating with engineering teams to facilitate effective communication and rapid problem-solving.
  • Assisted in the development of automated support tools, streamlining workflows and allowing the support team to focus on more complex customer inquiries.

Technical Support Engineer

Havok
Seoul, Seoul
10.2011 - 01.2016
  • Provided technical support for complex software issues, utilizing debugging tools and issue tracking systems to ensure timely resolutions.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.

Client Programmer

Softmax Co., Ltd.
Seoul, Seoul
12.2009 - 10.2011
  • The War of Genesis 4
  • Developed new MMORPG
  • client-side game systems and UI components

Client Programmer

Noah System
Seoul, Seoul
03.2007 - 10.2009
  • Knight Online ( https://noahsystem.co.kr/game/knight_online )
  • Designed and implemented gameplay systems using C++ and in-house game engine, enhancing player engagement and overall game experience.

Education

Bachelor's Degree - Computer and Information Sciences

Ajou University
Korea
01.2000 - 01.2008

Skills

C#

C

Python

Havok Engine

Physics

Navigation

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Timeline

Senior Software Engineer

Microsoft
01.2016 - 06.2022

Technical Support Engineer

Havok
10.2011 - 01.2016

Client Programmer

Softmax Co., Ltd.
12.2009 - 10.2011

Client Programmer

Noah System
03.2007 - 10.2009

Bachelor's Degree - Computer and Information Sciences

Ajou University
01.2000 - 01.2008

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Hyungmin KimSoftware Engineer