Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Hyunho Choi

Hyunho Choi

Incheon,46

Summary

Proven ability to lead teams and drive performance, with strong communication skills to engage international customers in English. Leverage analytical problem-solving to boost sales and build lasting client relationships. Committed to delivering exceptional service and achieving business goals with integrity and dedication.

Overview

9
9
years of professional experience

Work History

Senior Sales Assistant

Gyeongbokgung Duty Free Shop
03.2024 - Current
  • Currently the most fluent English-speaking senior staff in the store and can seamlessly respond to requests and questions from international customers
  • Possess extensive knowledge of wines and spirits, with a strong ability to tailor recommendations to customer preferences—demonstrating a specialization in liquor sales
  • Provided excellent customer service by promptly addressing client inquiries and resolving any issues that arose during the sales process
  • Managed a diverse team of junior sales assistants, providing coaching and professional development opportunities.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Team Manager

Dongbu M&D
06.2023 - 01.2024
  • Led a team of marketing professionals to achieve company goals and improve overall performance.
  • Through the redevelopment and reconstruction project, resulting in renewed customer interest and increased revenue
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Developed risk management framework to minimize project delays and budget overruns of real estate projects

Assistant Manager

D Bridge 9
03.2022 - 08.2022


  • Participation in state-funded data voucher support projects and extraction and analysis of Big data through the statistical programs.
  • Data preprocessing and refining operations, e.g., handling missing values, removing outliers, encoding categorical variables, etc
  • Reporting experience to customers/agencies who wish to participate in the Data voucher support project
  • Developed strong working relationships with staff, fostering a positive work environment.



Sales Associate

Zara Inditex
10.2021 - 01.2022
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Collaborated with team members to achieve monthly sales targets.

Sales Assistant

E-land Spao
11.2016 - 11.2017
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.

Education

No Degree - Bachelor of Statistics

Maquarie University
Sydney
03-2022

Skills

  • Skilled in spoken English
  • Analytical problem-solving
  • Customer service excellence
  • Brand advocacy

Interests

Vintage Wine

Timeline

Senior Sales Assistant

Gyeongbokgung Duty Free Shop
03.2024 - Current

Team Manager

Dongbu M&D
06.2023 - 01.2024

Assistant Manager

D Bridge 9
03.2022 - 08.2022

Sales Associate

Zara Inditex
10.2021 - 01.2022

Sales Assistant

E-land Spao
11.2016 - 11.2017

No Degree - Bachelor of Statistics

Maquarie University

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Hyunho Choi