HYUN UK KIM

• Developed data-driven business strategies by analyzing operational data, validating hypotheses, and identifying key insights to optimize performance.

• Spearheaded service operations management for SZS refund services, ensuring efficiency and streamlined workflows. • Architected SQL-driven monitoring dashboards, enabling real-time visibility into the customer journey.

• Developed issue detection queries to proactively identify recurring service disruptions, eliminating post-processing costs.

• Conducted log data analysis to extract actionable insights, leading to system-wide enhancements.

• Utilized data-driven methodologies to optimize customer service processes and operational effectiveness.

• Optimized chatbot response efficiency, increasing automated processing success rates by 30%.
• Directed customer engagement strategies, ensuring seamless service interactions.
• Spearheaded interactive manual content creation, utilizing HTML and Notion for enhanced accessibility.