Hyunwoo Lee
Woodinville
Summary
Dynamic leader with a proven track record in operations management and revenue generation. Excelled in financial planning and performance improvement, leveraging skills in cost control and business marketing. Skilled in fostering team development and executing strategic business plans, driving customer loyalty and business growth.
Overview
18
18
years of professional experience
Work History
Restaurant Owner
Pelicana Chicken
10.2022 - Current
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Recruited, hired, and trained talented staff to fill vacancies.
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Supervised daily activities of restaurant and 25 employees.
- Planned and executed strategies to increase customer loyalty and retention.
Business Planning Analyst
Sony Network Entertainment
06.2012 - 09.2018
- Integrated BI assets into customer relationship management tasks, improving service personnel's available intelligence.
- Drafted strategic business intelligence roadmap, complete with data governance policies and tactical information safeguards.
- Collected data from wide-ranging sources.
- Directed implementation of new business intelligence tools, selecting appropriate solutions and aiding in corresponding onboarding processes.
- Created data models to support decision-making processes.
- Utilized data visualization techniques to present and explain complex data sets.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
Business Data Analyst
Seven Studios
12.2010 - 02.2012
- Integrated new products and entities into business structure.
- Built relationships and influenced and motivated employees to drive operational improvements.
- Developed and improved integrated reporting and analysis capabilities.
- Provided evaluative judgment based on analysis of information in complicated and unique situations and contributed to formulation of standards and strategies for functional areas.
Video Game Tester
Nintendo of America
02.2008 - 02.2009
- Wrote and submitted comprehensive bug reports, providing details on factors such as ease of replication, severity, and other metrics.
- Provided subjective feedback to shape game development by applying personal and third-party taste profiles.
- Operated virtual reality gaming equipment to test strenuous and physically demanding titles.
- Followed procedural protocols for determining content functionality and quality.
Teller
Bank of America
11.2006 - 01.2008
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
Master of Arts - Economics
University of Washington
Seattle, WA12.2025
Associate of Arts - Business
Bellevue College
Bellevue, WA08.2022
High School Diploma -
Redmond Highschool
Redmond, WA06.1999
Skills
- Cost Control
- Business marketing
- Small business operations
- Financial Planning
- Marketing strategy implementation
- Business Planning
- Revenue Generation
- Performance Improvement
- Operations Management
Languages
English, Korean
Native language
Timeline
Restaurant Owner
Pelicana Chicken
10.2022 - Current
Business Planning Analyst
Sony Network Entertainment
06.2012 - 09.2018
Business Data Analyst
Seven Studios
12.2010 - 02.2012
Video Game Tester
Nintendo of America
02.2008 - 02.2009
Teller
Bank of America
11.2006 - 01.2008
Master of Arts - Economics
University of Washington
Associate of Arts - Business
Bellevue College
High School Diploma -
Redmond Highschool
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