INHYE CHOI

• Planned, designed, and scheduled phases for large projects, B2B VIP trips
• To operate LG B2B dealer trips / Press Tours
• To direct for protocol planning and coordination.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
• Identified plans and resources required to meet project goals and objectives
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track
• Negotiated and managed third-party contracts related to project deliverables.

• In charge of secretariat's office of medical conference; To prepare programme /website/abstract
• To have sponsor and assign booth of conference
• To send invitation letter to doctors/ professors
• To interpret at meetings, conferences, and social gatherings between faculty
• To translate Presentations, information, and documents to proceed conference/congress (EN-KR).
• Monitored project progress, identified risks and took corrective action as needed
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results

• To lead B2B tour for both LG Innovation gallery & LG Chemical's sustainable solution gallery

- US New jersey Governor visit 2023

- US West Virginia state of Government 2023

- Simon Coveney, Ireland Minister for Enterprise

- ARPA-E Director visit 2024

• To convey instructions of latest technologies and products of LG's 12 affiliates in EN/KR
• To prepare advanced material if required by department/organization
• To report LG related News/CES and reflect on tour.
• Conducted thorough research on exhibit content to ensure accurate and up-to-date information was delivered during tours
• Tailored tour content based on audience feedback, resulting in increased visitor satisfaction ratings
• Developed tour strategies to highlight gallery's products and increase visitor satisfaction

• Communicated effectively with consumers, retailer, wholesaler via phone, emails, live chat for 7 countries; AU,NZ,HK,SG,KR,US,UK market
• To provide first-time resolution regarding follow-up orders, inventory checking, payment issue, marketing, and media etc.
• Logged communication details and processed parts and products order/payment in SAP based system
• Cooperate with sales/marketing/operating team.
• Enhanced customer satisfaction by addressing and resolving issues in a timely manner
• Responded to customer needs through competent customer service and prompt problem-solving
• Contributed to team meetings with valuable input, fostering a collaborative work environment
• Managed escalated calls effectively, diffusing tense situations and negotiating resolutions
• Managed department call volume of 100 calls/emails per day and coordinated department schedules to maximize coverage during peak hours

• Ensured aircraft and passenger compliance with policies, procedures, regulations and safety
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to take off
• Ensure safety and comfort of customers onboard aircraft
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Operate Airbus 319/320/330/340 , Boeing 787 Dreamliner.