Inji Song
Technical Engineer
Seoul
Summary
Dedicated and technically proficient Support Engineer with a passion for providing exceptional customer service. Experienced in troubleshooting technical issues and resolving customer inquiries promptly. Eager to contribute to the success of AppsFlyer's support engineering team by leveraging my skills in problem-solving, communication, and teamwork.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Technical Consultant
Intellectual Data
12.2021 - Current
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
- Trained end-users on new systems, fostering a smooth adoption process and empowering users to maximize the potential of new technologies.
- Assisted sales teams in closing deals by providing technical expertise, product demonstrations, and addressing customer concerns during the sales process.
- Providing DocuSign API advisory and implementation reference guidance to customer
- Created comprehensive documentation detailing technical specifications, system configurations, procedures, and user guides for reference purposes both internally and externally for clients.
- Reduced downtime and improved productivity by providing timely technical support to clients, addressing their concerns and solving problems quickly.
Product Owner
ONDA
03.2021 - 12.2021
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Owned and prioritized product backlog.
- Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work.
- Support for integration with other channels and suppliers' APIs.
- Supported successful product launches by rigorously testing functionalities in diverse environments and configurations.
Planning Department Team Leader
Realtime Travel Solution. Co,. Ltd.,
08.2014 - 03.2021
- Collaborate with clients to understand their XML API integration requirements and provide technical expertise and solutions.
- Troubleshoot complex integration issues and provide resolution in a timely manner.
- Coordinate the XML API integration process from start to finish, ensuring timely and successful implementation.
- Work closely with internal teams to coordinate API enhancements and updates.
- Managing server traffic to ensure it does not impact to the client while using the web service
- Represented company at trade shows to promote company interests in the market.
- Created system training materials for new and existing operational employees.
- Provide regular status updates and reports on integration projects to management and stakeholders.
- Continuously evaluate and improve the efficiency and effectiveness of the integration process.
Hotel Operation Department Assistant Supervisor
Realtime Travel Solution. Co,. Ltd.,
03.2012 - 08.2014
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Address guest complaints, issues, and concerns in a professional and timely manner, striving to achieve satisfactory resolutions.
- Collaborate with other departments, such as hotel, sales, and suppliers, to resolve complex guest inquiries effectively.
- Identify and troubleshoot issues or errors in bookings, payments, and other customer interactions.
- Work proactively to prevent and minimize customer dissatisfaction and escalations.
Education
Bachelor of Arts - Business Administration And Management
Hansung University
Seoul, South Korea 04.2001 -
Skills
Problem-solving abilities
Technical Support
Training and Onboarding
Testing (API-SOAPUI/Postman, Web, Mobile)
Task Prioritization
Documentation And Reporting
Excellent Communication
Customer Support
Project Mangement
Timeline
Technical Consultant
Intellectual Data
12.2021 - Current
Product Owner
ONDA
03.2021 - 12.2021
Planning Department Team Leader
Realtime Travel Solution. Co,. Ltd.,
08.2014 - 03.2021
Hotel Operation Department Assistant Supervisor
Realtime Travel Solution. Co,. Ltd.,
03.2012 - 08.2014
Bachelor of Arts - Business Administration And Management
Hansung University
04.2001 -