Jiyeon Baek
Graduate Student
Seongdong-gu, Seoul
Summary
Professional and knowledgeable of experience in administrative support and performance managing of projects. Highly efficient planning, problem-solving, and communication skills, deeply interest in gender and development fields and a passion for fulfilling own responsibilities.
Overview
5
5
years of professional experience
Work History
Part-time Job as an Administrative Staff
APLE English Academy
04.2023 - 02.2024
- Strengthened communication skills through regular interactions with supervisors and teachers in academy.
- Completed administrative paperwork for the academy, recognizing discrepancies and promptly addressing for resolution.
- Provided response services through prompt attention to inquiries via phone call or message from both student and parent contacts.
- Managed inventory within the academy effectively to ensure adequate supplies were available for daily operations without excess waste or stock shortages.
- Continually sought methods for improving daily operations, communications with students and parents, recordkeeping, and data entry for increased efficiency of administrative work.
Field Manager for DR Project Volunteer Group
Shinhan University Industry-Academic Cooperation Group
12.2021 - 02.2023
- Enhanced the activities of volunteering by supporting efficient scheduling and safety management for volunteers.
- Improved satisfaction of volunteers by providing a quick solution to their inquiries.
- Prepared detailed reports on the progress of the volunteer work of the project group, regular meetings were held with KOICA headquarters, KOICA overseas office of DR, and experts team; these efforts kept both the volunteers and the project managers informed of progress.
- Collaborated closely with stakeholders to help identify potential challenges early on in projects, allowing for proactive solutions implementation before issues escalated further.
- Evaluated the performance of region employee and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry volunteers.
- Established project priorities, maintained schedules and monitored progress.
- Increased overall efficiency of volunteers about the service by suggesting process improvements based on observed best practices during past volunteer experiences.
- Trained volunteers on organizational policies, safety protocols, and project tasks, ensuring seamless integration into the team.
- Supported with special events and programs developed by volunteers.
- Monitored project progress, identified risks and took corrective action as needed.
ODA YP
Shinhan University Industry-Academic Cooperation Group
01.2021 - 07.2021
- Assisted with day-to-day operations of KOICA Online Training Project (The Korean Policy on The Prevention Of Sex-selective Abortions in Azerbaijan, etc.) conducted by the institution, working efficiently and productively with all team members.
- Gained extensive knowledge in data entry, reporting and management skills by assisting while managing multiple simultaneous projects.
- Prepared and conducted training using online platforms so that we can provide services to the region of the trainees during the training period.
- Proven ability to learn quickly about new platforms in online training and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines of the online training project.
Dominican Republic Project Volunteer
KOICA WFK
07.2019 - 10.2020
- Participated in volunteer orientations and training sessions to learn about the underage pregnancy prevention project and the direction of service that KOICA is working on in the Dominican Republic.
- Developed the activities and tools needed to indirectly produce positive changes regarding the problem of underage pregnancy prevalent in the Dominican Republic
- Coordinated the direction of service with promoters to obtain community services in the region, support the needs of beneficiaries and address obstacles.
- Assisted with special events and programs for local communities.
- Used communication skills to convey necessary educational information to people at the region in DR.
- Developed strong partnerships and confidence with my promoter and local school and community groups, leveraging combined resources to maximize impact on shared goals.
- Scheduled and facilitated meetings with my promoter to discuss deliverables, schedules and conflicts.
- Strengthened team cohesion through regular communication about volunteer activities and collaboration with other volunteers.
Education
Bachelor of Political Science - Political Science And Diplomacy, IDC
Jeonbuk National University
Jeonju-si, Jeonbuk, Republic Of Korea 04.2001 -
Skills
Calm Under Pressure
Timeline
Part-time Job as an Administrative Staff
APLE English Academy
04.2023 - 02.2024
Field Manager for DR Project Volunteer Group
Shinhan University Industry-Academic Cooperation Group
12.2021 - 02.2023
ODA YP
Shinhan University Industry-Academic Cooperation Group
01.2021 - 07.2021
Dominican Republic Project Volunteer
KOICA WFK
07.2019 - 10.2020
Bachelor of Political Science - Political Science And Diplomacy, IDC
Jeonbuk National University
04.2001 -
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