Irene Seongeun Moon
Retail Manager
Summary
Dynamic retail professional with extensive experience in store operations management at InE Boutique. Proven track record in enhancing sales through strategic merchandising and exceptional client support. Skilled in employee supervision and operational efficiency, consistently exceeding sales goals while fostering a positive team environment. Adept at inventory control and optimizing customer experiences.
Overview
9
9
years of professional experience
1
1
Language
Work History
Retail Store Manager
InE Boutique
11.2015 - 07.2016
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Managed store organization, maintenance, and purchasing functions.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
Language Translator
Firma8
02.2014 - 07.2014
- Performed proofreading tasks on translated materials, enhancing clarity and eliminating errors for polished final products.
- Surpassed client expectations with exceptional attention to detail in translating complex technical documents accurately.
- Exceeded productivity targets consistently by implementing efficient workflow strategies tailored to individual projects'' needs.
- Streamlined the translation process for increased efficiency by implementing project management software.
- Enhanced translation accuracy by utilizing advanced language tools and resources.
Retail Store Manager
Pink&Blue
09.2013 - 01.2014
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
Retail Store Manager
Knowstyles Clothing
02.2012 - 03.2013
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Submitted orders for new inventory.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
Seasonal Sales Associate
Perfumania
10.2011 - 12.2012
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Sales Associate
Forever 21
11.2011 - 02.2012
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Store Manager
Sanrio
07.2010 - 03.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Assistant Store Manager
No Doubt
12.2007 - 08.2008
- Assisted store manager in meeting standards for customer service and quality.
- Managed vendor relationships to ensure timely deliveries, quality merchandise, and favorable terms for the store.
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
Education
No Degree - Healthcare Providers Program
Healthcare Training Center
Chattanooga TN USA 04.2001 -
Skills
Sales team management
Timeline
Retail Store Manager
InE Boutique
11.2015 - 07.2016
Language Translator
Firma8
02.2014 - 07.2014
Retail Store Manager
Pink&Blue
09.2013 - 01.2014
Retail Store Manager
Knowstyles Clothing
02.2012 - 03.2013
Sales Associate
Forever 21
11.2011 - 02.2012
Seasonal Sales Associate
Perfumania
10.2011 - 12.2012
Store Manager
Sanrio
07.2010 - 03.2011
Assistant Store Manager
No Doubt
12.2007 - 08.2008
No Degree - Healthcare Providers Program
Healthcare Training Center
04.2001 -
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