Information Technology Specialist (25B)
U.S. Army Active Duty
- Established updated Standard Operating Procedures (SOP) ensuring better transparency and accessibility for clients.
- Responsible for DoD iPhones from The Defense Information Systems (DISA) for Commanders ranging from Company Commanders (O-3) to Headquarters Executive officers (O-4 and O-5)
- Responsible for over $500,000 worth of approximately 91 Cisco Catalyst 3850 48 Port Switches.
- Configured 4 TACLANEs for Missions involving COMSEC (Communications Security)
- Diagnosed and resolved hardware and software issues.
- Installed and configured network printers and other peripheral devices.
- Used ticketing systems to manage and process support actions and requests.
