Summary
Overview
Work History
Education
Skills
Timeline
Generic
Itzel Vargas

Itzel Vargas

Industrial Engineer/ Masters In Public Administration
Seoul,11

Summary

5 years experienced industrial engineer with a demonstrated history of working in the textiles manufacturing industry and quality assurance in contact and dispatch center of 9-1-1 national services contact institution. Skilled in auditing processes, customer service, strategic planning, procedure improvement, operations management, quality and employee management, risk management, Quality assurance management.

Overview

7
7
years of professional experience
3
3
Languages

Work History

START UP ENGINEER

Grupo M
09.2015 - 09.2016
  • Ensure the functionality of the supply chain making sure that human resources, raw materials inventory planning and machines are available in warehouse to start production, if not, make the plans needed 4 weeks before production

COORDINATOR

National Emergencies Attention and Security System 911
05.2017 - 02.2018
  • In charge of the Management of a team of 12 QA with the objective of ensure and keep quality levels of call and dispatch center
  • Conduct Calibration sessions within QA team to coordinate Call Standards understanding
  • Planing Monthly Sample of calls for quality evaluation
  • Planning of simulations for expansions of the services in other cities

QUALITY ANALYST

National Emergencies Attention and Security System 911
02.2018 - 02.2023
  • Perform internal audits in the institution and give follow ups to the results of these audits
  • Manage the indicators of all the areas and consolidate monthly reports
  • Manage internal suggestions and complaints of personnel
  • Ensure the fulfillment of all documented policies and standards in all departments of the organization including Call reception and dispatch center

Education

Masters in Public Administrarion -

SEOUL NATIONAL UNIVERSITY
Seoul, South Korea
04.2001 -

Industrial Engineer -

PONTIFICIA UNIVERSIDAD CATOLICA MADRE Y MAESTRA
Santiago, Dominican Republic
04.2001 -

Internal Auditor Based On ISO 9001:2015 -

Suprema Qualita
Santo Domingo, Dominican Republic
04.2001 -

Korean Language -

SEOUL NATIONAL UNIVERSITY LANGUAGE INSTITUTE
SOUTH KOREA
11-2023

Skills

Time management

Timeline

QUALITY ANALYST

National Emergencies Attention and Security System 911
02.2018 - 02.2023

COORDINATOR

National Emergencies Attention and Security System 911
05.2017 - 02.2018

START UP ENGINEER

Grupo M
09.2015 - 09.2016

Masters in Public Administrarion -

SEOUL NATIONAL UNIVERSITY
04.2001 -

Industrial Engineer -

PONTIFICIA UNIVERSIDAD CATOLICA MADRE Y MAESTRA
04.2001 -

Internal Auditor Based On ISO 9001:2015 -

Suprema Qualita
04.2001 -

Korean Language -

SEOUL NATIONAL UNIVERSITY LANGUAGE INSTITUTE

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Itzel VargasIndustrial Engineer/ Masters In Public Administration