Jackson Kocher
Summary
Experienced leader with strong background in guiding teams, managing complex situations, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Patriot Fire Control Enhanced Operator
United States Army
10.2017 - Current
- Collaborated closely with intelligence personnel to assess threat levels accurately, supporting informed decision-making processes during operations.
- Maintained strict adherence to security protocols when handling classified information, ensuring the integrity of sensitive data.
- Ensured continuous system functionality through meticulous monitoring of equipment status and performance indicators.
- Maximized operational readiness with thorough inspections and timely repairs of Patriot Fire Control systems.
- Streamlined communication between team members, resulting in increased situational awareness during critical missions.
- Facilitated smooth handovers between shifts by maintaining comprehensive logs detailing system status and any outstanding issues requiring attention.
- Performed rigorous testing on newly installed equipment, ensuring seamless integration into existing systems for optimal performance.
- Improved team efficiency by providing comprehensive training to fellow operators on system operations and procedures.
- Demonstrated strong leadership skills while serving as a key member of the fire control team during high-pressure situations.
- Supported continuous improvement initiatives by actively participating in after-action reviews, identifying areas for improvement, and implementing necessary changes.
- Used SAP (Systems Applications and Products) to complete daily logs and inspection reports.
- Increased overall unit effectiveness by sharing expert knowledge with junior operators through mentoring and coaching sessions.
- Conducted regular inventory checks, ensuring all necessary tools, parts, and consumables were readily available for efficient operation.
- Provided valuable input for mission planning, utilizing extensive knowledge of the capabilities and limitations of Patriot Fire Control systems.
- Maintained high levels of safety, ensuring proper handling and storage of sensitive materials in accordance with regulations.
- Coordinated with other military units and agencies to support operations and align with mission.
- Completed inspections and any basic repair need to uphold strict performance standards.
Rework Technician
Formel D USA
01.2015 - 09.2017
- Achieved faster issue resolution with detailed documentation of repair actions taken during the rework process.
- Streamlined workflow through consistent adherence to standard operating procedures and best practices in rework operations.
- Assisted in root-cause analysis efforts, identifying sources of defects and recommending corrective actions to prevent future occurrences.
- Optimized turnaround times by prioritizing urgent requests and managing workload efficiently to meet tight deadlines.
- Effectively communicated with cross-functional teams to ensure timely completion of projects requiring rework support.
- Supported quality assurance initiatives by proactively reporting any observed non-conformities or discrepancies in established processes, contributing to overall improvements in product performance and customer satisfaction.
- Supported new team members with on-the-job training, sharing knowledge of best practices and technical skills for successful performance in the technician role.
- Met production targets and tight deadlines by collaborating closely with team members.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Collaborated with other departments to optimize production workflows.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Prepared reports and technical documentation of day-to-day production processes.
Installation Technician
DIRECTV
07.2014 - 01.2015
- Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
- Developed long-lasting relationships with clients through excellent communication skills and professional demeanor.
- Utilized proper tools and equipment for each job, maintaining a well-organized work vehicle for efficiency purposes.
- Consistently met deadlines under pressure while maintaining high-quality workmanship standards in a fast-paced environment.
- Maximized customer satisfaction by addressing questions and concerns promptly during installations.
- Optimized client experiences by tailoring custom installations based on individual needs and preferences.
- Reduced service call-backs through meticulous installation procedures and attention to detail.
- Collaborated with team members to streamline processes, optimizing overall productivity.
- Coordinated efficiently with dispatchers to ensure smooth scheduling of appointments and maximization of daily workload.
- Effectively troubleshooted issues both onsite and remotely, allowing quick resolution of problems without the need for additional service visits.
- Ensured timely completion of projects by managing work schedules effectively.
Forklift Operator
Cherokee Masonry
06.2013 - 07.2014
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Upheld company policies on workplace safety and health standards while executing daily job responsibilities.
- Maintained strict adherence to safety protocols during operation of the forklift, resulting in zero accidents or incidents during tenure.
- Elevated productivity levels through efficient operation of the rough terrain forklift, completing more tasks within the given timeframes.
- Skillfully maneuvered forklift through challenging environments while minimizing damage to materials or property during transport processes.
- Completed tasks in a timely manner by carefully following job orders and prioritizing workloads as needed.
- Communicated effectively with supervisors and colleagues, fostering strong teamwork that supported overall project success.
- Safely transported oversized loads using specialized attachments, preventing damage to equipment or products during transit periods.
- Contributed to continuous improvement initiatives by offering suggestions for process improvements and sharing best practices with colleagues.
- Consistently met deadlines by maintaining consistent focus on task completion without sacrificing quality or safety standards.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Cashier
SPINX
09.2012 - 06.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Pickens High School
Pickens, SC06-2013
Skills
- Networking fundamentals
- Precision soldering
- Equipment installation
- Forklift operator certification
- Work ethic and integrity
- Security procedures
- Customer service
- Team player
- Time management skills
- Report writing
- Integrity and honesty
- Conflict de-escalation
- Relationship building and management
- Emergency management
- Community relations
- Crisis intervention and deescalation
- Physical fitness
- Mental resilience
- Cultural awareness
- Risk mitigation
- Self-defense training
Timeline
Patriot Fire Control Enhanced Operator
United States Army
10.2017 - Current
Rework Technician
Formel D USA
01.2015 - 09.2017
Installation Technician
DIRECTV
07.2014 - 01.2015
Forklift Operator
Cherokee Masonry
06.2013 - 07.2014
Cashier
SPINX
09.2012 - 06.2013
High School Diploma -
Pickens High School
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