Jaehyung Lee
Seoul ,Songpa-Gu
Summary
Dynamic Medical Interpreter with extensive experience at Future-group, adept at bridging language barriers and enhancing patient understanding. Proven ability in crisis management and bilingual communication, ensuring accurate translations and adherence to HIPAA compliance. Recognized for developing effective strategies that improved patient care and cultural sensitivity in healthcare settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Interpreter
Future-group
12.2022 - Current
- Explained the purpose of medications, tests, procedures and treatments clearly so that non-English speaking patients could understand them.
- Developed strategies to help bridge language barriers effectively in order to facilitate understanding among all parties involved in the conversation.
- Collaborated with patient navigators and social workers to support patient interpretation needs.
- Communicated with healthcare staff about patient cultural beliefs and customs impacting care by explaining acceptable treatment options.
- Demonstrated excellent problem solving skills when dealing with difficult situations related to language barriers or cultural misunderstandings.
- Monitored interpreter performance to ensure accuracy and consistency of translations.
- Adhered to strict confidentiality protocols while working with sensitive information related to patient health records.
- Provided simultaneous interpretation for medical appointments, surgeries and consultations.
- Maintained confidentiality and adhered to HIPAA regulations consistently.
Epidemiological Investigator
Public Health Center
Seoul
11.2021 - 04.2022
- Executed Covid-19 tracking and investigation program for quarantine expats and foreigners.
- Thoroughly monitored critical patients in professional manner and assigned sickbed to patients in a timely basis.
- Analyzed and organized confirmed cases data through CDC program to reduce infection rates.
- Organized English quarantine guidelines and distributed to foreign agency to improve the awareness of how to comply with the Korean quarantine standard.
- Identified the deficiency of current medical system to capture the derivation of complementary points for the future demand.
- Gained in-depth knowledge of medical treatment system and procedure as per close cooperation with the Central Disaster Relief Center (CDRC).
- Collated trend data from external strategic consultants and data providers and produced weekly commentaries in English.
Customer and Partner Support Specialist
Booking.com
Seoul
04.2019 - 03.2021
- Proactively handled multiple types of complaint and issue, such as safety, reconciliations, promotions, and accommodation related concerns, following internal regulation.
- Identified and support process improvement initiatives by focusing on providing the best customer and partner support.
- Tracked and analyzed accident trends/ frequency rates and communicates target specific recommendations to improve properties performance.
- Analyzed potentially dangerous workplace practice and condition and made recommendation accordingly.
- Be the point of contact for accommodations arrangement and deviations in cooperation with accommodation representative or manager.
- Delivered excellent customer service and managed the needs of our guests/partners via communication channels.
- Attended weekly roll-out meeting to enhance and improve response/revenue.
- Supported overseas offices based on regional standard and ethic involved in language assistance and control reservation.
Asian Language Teaching Assistant
ELS Language Center
Denver
01.2021 - 02.2021
- Voluntarily participated in teaching Korean Language to student, belongs to Cotton Greek elementary school and actively tutor after-session throughout email.
- Hosting/Managing Asian cultural diversity events regularly (quarterly / yearly) to introduce Korean tradition/cultures/cooking methodologies.
Education
Bachelor of Arts - Global Studies
University of Minnesota- Twin Cities
Minneapolis, MN08.2018
Skills
- Micro office suites
- Crisis management
- HIPAA compliance
- Attention to detail
- Cultural insight
- Call management
- Bilingual communication
- Strong memory retention
- Adobe DC
- Video remote services
- Sports coordination
- Audio translations
- Effective communication
- Simultaneous interpretation
Leadership Experience
- Led a soccer/a swimming group and associated clans for various sports with international students.
- Focused on bonding friendship through sports.
- ELS Language Center, Denver, CO, Asian Language Teaching Assistant, 2 months, Voluntarily participated in teaching Korean Language to student, belongs to Cotton Greek elementary school and actively tutor after-session throughout email., Hosting/Managing Asian cultural diversity events regularly (quarterly / yearly) to introduce Korean tradition/cultures/cooking methodologies.
Languages
English
Advanced (C1)
C1
Korean
Native
Native
Japanese
Elementary (A2)
A2
Certification
US Healthcare Interpreting: A Refresher Course for Remote Interpreters.
Accomplishments
Top Performer Award, Q3,4 2023, Q1,2,3,4 2024, Q1,3,4 2025 - Exceeded anuual
Timeline
Medical Interpreter
Future-group
12.2022 - Current
Epidemiological Investigator
Public Health Center
11.2021 - 04.2022
Asian Language Teaching Assistant
ELS Language Center
01.2021 - 02.2021
Customer and Partner Support Specialist
Booking.com
04.2019 - 03.2021
Bachelor of Arts - Global Studies
University of Minnesota- Twin Cities