JAEJUN LEE
Feild Service Engineer
Yongin-si, Gyeonggi-do
Summary
Energetic Field Service Engineer with 5-year background performing Electrical, Mechanical, Software repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services. Knowledgeable Field Service Supervisor with top strengths in planning, problem-solving and communication. Skilled in maintaining high customer satisfaction, controlling inventory and providing technical support.
Overview
5
5
years of professional experience
Work History
Feild Service Engineer
Honeywell Korea
09.2024 - Current
- Managed documentation efforts related to the design, installation, and operation of automated systems, ensuring accurate records were maintained for future reference.
- Participated in root cause analysis efforts to resolve complex issues related to automated equipment performance.
- Completed automation of functional testing.
- Served as the primary point of contact for all inquiries related to automation equipment performance, troubleshooting issues as they arose and implementing corrective actions when necessary.
Field Service Engineer
Fujitec Korea
05.2020 - 09.2024
- Continuously assessed potential hazards in the vicinity of elevators and took appropriate action to minimize risks, ensuring a safe environment for passengers.
- Maintained accurate records of elevator usage, enabling better tracking of operational efficiency.
- Demonstrated strong communication skills, effectively coordinating with team members and other building staff.
- Enhanced passenger experience by maintaining a clean and organized elevator environment.
- Ensured smooth operation of the elevator by conducting regular inspections and reporting issues to management.
- Conducted timely repairs on minor malfunctions, minimizing downtime and enhancing overall functionality.
QA
NEXON Networks
09.2019 - 12.2019
- Reduced product defects by identifying, documenting, and reporting software issues for timely resolution.
- Maintained project documentation, including test plans, test cases, and defect reports to facilitate knowledge transfer among team members.
- Supported successful product launches by rigorously testing functionalities in diverse environments and configurations.
- Managed bug tracking systems efficiently for better visibility into outstanding issues requiring attention or further investigation.
Education
Bachelor of Science - Department of Computer Science
Sangmyung University
Cheonan-si, Chungcheongnam-do 04.2001 -
Bachelor of Science - Department of Deep-Sea Water (Dropout)
Kyungdong University
Goseong-gun, Gangwon-do 04.2001 -
High School Diploma -
Sunae Highschool
Seongnam-si, Gyeonggi-do 04.2001 -
Skills
On-Site Support
Service Documentation
Customer Service
Technical Support
Troubleshooting and repair
Equipment installation and repair
Computer software repair
Preventive Maintenance
Equipment Installation
Customer Management
Field Operations Management
Customer Service Management
Timeline
Feild Service Engineer
Honeywell Korea
09.2024 - Current
Field Service Engineer
Fujitec Korea
05.2020 - 09.2024
QA
NEXON Networks
09.2019 - 12.2019
Bachelor of Science - Department of Computer Science
Sangmyung University
04.2001 -
Bachelor of Science - Department of Deep-Sea Water (Dropout)
Kyungdong University
04.2001 -
High School Diploma -
Sunae Highschool
04.2001 -
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