Jaekyung Cheon
Mississauga
Summary
Motivated Economics and Environmental Management graduate with strong analytical, communication, and project coordination skills. Fluent in English and Korean, with experience leading sustainability-focused initiatives and working in fast-paced customer service environments. Proven ability to adapt, collaborate across teams, and engage in data-driven problem solving.
Overview
3
3
years of professional experience
Work History
Employee
Baskin Robbins
Sejong
09.2020 - 09.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Increased sales by customizing product displays to suit the preferences of the local customer base.
Employee
Dunkin Donuts
Sejong
03.2023 - 08.2023
- Operated POS systems to process orders accurately and efficiently.
- Restocked inventory and monitored product freshness.
- Handled customer inquiries and resolved complaints professionally.
Education
Bachelor of Arts - Economics
University of Toronto
Mississauga07-2025
Skills
- Project management
- Data analysis
- Research and reporting
- Customer service
- Problem solving
- Team collaboration
- Time management
Accomplishments
- Led an e-waste awareness campaign at AlHuda Institute Canada by assessing internal electronic waste practices and identifying opportunities for improvement. Designed and analyzed surveys to evaluate staff awareness, developed educational materials, and coordinated a partnership with the Electronic Recycling Association (ERA) to install collection bins and facilitate community donations. Successfully combined stakeholder engagement, data analysis, and project execution to promote sustainable waste practices within the institution.
Timeline
Employee
Dunkin Donuts
03.2023 - 08.2023
Employee
Baskin Robbins
09.2020 - 09.2022
Bachelor of Arts - Economics
University of Toronto
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