Jaeseung Lim
Seoul
Summary
Customer-focused professional with experience in operations coordination, logistics management, and customer service within fast-paced environments. Proven ability to collaborate with diverse stakeholders, solve problems efficiently, and maintain high service standards. Recognized for strong communication skills, adaptability, and a proactive approach to achieving results. Passionate about sustainable transportation and excited to contribute to Tesla’s mission by delivering exceptional customer experiences and supporting the transition to electric vehicles.
Overview
4
4
years of professional experience
Work History
Sales Manager
PS&Marketing
Seoul, South Korea
03.2025 - 08.2025
- Supported Incheon-airport operations during a customer data breach crisis, applying insights to develop tailored customer service strategies that enhanced customer satisfaction and issue resolution.
- Led the store to achieve the No. 1 sales ranking in July 2025. Played a key role in restoring customer confidence during the sales suspension period (May–June 2025) through proactive service improvements and customer-focused engagement.
- Develop sales strategies by conducting competitive analyses and effectively communicating key differentiators and value propositions to customers.
Manager's Assistant
Do-it Play
Seoul, South Korea
03.2022 - 06.2023
- Served as a Game Operations Manager for basketball events, coordinating match scheduling and on-site game execution.
- Mediated disputes regarding game rules and procedures between participants, ensuring fair resolutions and fostering a positive customer experience.
- Coordinated customer operations and event logistics, applying effective communication and organizational strategies to ensure seamless execution.
Support Manager
Onse Logistics
Anyang, South Korea
06.2021 - 03.2022
- Facilitated logistics coordination between B Mart, third-party logistics providers, and freight carriers to enhance operational efficiency.
- Managed logistics for product staging and transportation scheduling to streamline workflows and reduce elevator bottlenecks.
- Engaged with key stakeholders to streamline logistics operations, focusing on minimizing frozen-product losses.
Education
Bachelor of Arts - Business Communication
Arizona State University, W.P. Carey
Tempe12-2020
Skills
- Customer Engagement
- Relationship Building
- Consultative Selling
- Cross-functional Collaboration
- Problem Solving
- Adaptability
- Performance Analysis
Timeline
Sales Manager
PS&Marketing
03.2025 - 08.2025
Manager's Assistant
Do-it Play
03.2022 - 06.2023
Support Manager
Onse Logistics
06.2021 - 03.2022
Bachelor of Arts - Business Communication
Arizona State University, W.P. Carey