Jae Woo Hong
Customer Experiment Specailist
Seoul,11
Summary
I'm proven achiever in customer service excellence, adept at documentation and bilingual communication (KR-EN/EN-KR), I significantly enhanced customer satisfaction at Agoda Travel Operations. By mentoring team members and implementing quality assurance checks, I played a key role in fostering a positive work environment and improving service delivery.
I also adept at multitasking in fast-paced environments to solve customer problems by developing and implementing successful solutions based on business requirements and customer needs. Looking to grow professionally alongside an expanding team.
Overview
1
1
year of professional experience
9
9
years of post-secondary education
Work History
Customer Service Coordinator
Agoda Travel Operations
09.2023 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted regular quality assurance checks on customer service interactions, providing constructive feedback to team members as needed.
- Explained charges, fees, terms of sales, and service agreements to over 50 customers daily.
Education
No Degree - Industrial Engineering
Hankook University of Foreign Studies
Soeul, South Korea 03.2015 - Current
Skills
Customer service excellence
Customer Focus
Documentation abilities
Document Translation ( KR - EN / EN - KR)
Complaint Handling
Excellent Writing Abilities
Editing skills
Payment Processing
Microsoft Outlook, Word, and Excel
Languages
Korean
Native language
English
Proficient
C2
Interests
I love to see the musical and play piano
Timeline
Customer Service Coordinator
Agoda Travel Operations
09.2023 - Current
No Degree - Industrial Engineering
Hankook University of Foreign Studies
03.2015 - Current