Jaewoo Mo

Production Management / Game Synergy (Dual Role)

• Digital media Production management & Release supporting (Bystander & Red Face)
• Cooperate with Game development teams to implement the developed narrative

• Project Management between internal and external stakeholders
• Support EMEA languages localization operation for outsourcing. (8 languages)
• PO, SOW management
• Handling Multiple Localization Projects
• Vendor Management - 3 Translation vendors, 3 Audio Studios, 1 QA vendor (2021 - 1,800,000 USD)
• Manage end-to-end delivery of digital products, including regional specific requirements
• Deliverable Quality Control
• Review UI, UX, and game system and cooperate with Dev team for improving Products
• Collaborate with internal Cross-functional teams, including Submission, Marketing, and Legal
• Provide various analyzed information to Publishing dept for Regional business decision

KR QA Lead for Blizzard Games

• Performed Localization QA Project Lead duties for Projects Management
• Cooperated with Marketing, Community teams and provide relevant information to enhance business decision making
• Cooperated with Development teams to improve in-game UI and UX
• Performed Risks assessment on Technical features for live service
• Cooperated with Web service team to verify and release Web digital contents
• Cooperated with Legal team to implemented Regional features
• Cooperated with Development teams for Regional specific requirements
• Performed QA duties between functions after localized

• Performed supporting live operations and completed assigned Projects
• Led 2 internal event projects

• Worked for Localization Projects and regional live service
• Experienced in functional features testing
• Took full charge of various modules and analyzing/reporting for live issues

QA Analyst I

StarCraft II

• Project Management and proceed regional launching as Project Localization QA Lead
• Analyzed functions for localization, and supporting relevant data
• Supported releasing game service and did constant discussion with stakeholders

Word of Warcraft - Lich King & Cataclysm

• Worked for localization and analyzing/reporting live issues
• Supported release of game service upon request

Internal Service tool testing

• Coordinated feedback from cross-functional teams to set up project plans for improving functions

Web

• QA tester for Blizzard Mobile OTP app launching

Shift 2 Team on Front (2006.03 - 2007.09)

• Managed 20 team members, and enhance team performance
• Devised training contents and conducted training for team members
• Analyzed live issues to provide relevant information to stakeholders
• Responded to and dealt with customer complaints with full authority

Planning Team (2005.05 - 2006.02)

• Monitored/analyzed live issue to update internal policy
• Improved/developed work processes