James Mushi
Shinyanga,Tanzania
Summary
Experienced IT professional with over 4 years of expertise in IT systems management, network administration, and end-user support. Proficient in managing IT service desks, troubleshooting network and server issues, and ensuring high system availability. Skilled in configuring and maintaining Cisco switches, access points, and network infrastructure. Certified in ITIL Foundation, Microsoft 365, and Cisco technologies (CCNP-level knowledge). Adept at providing hardware and software support, ensuring compliance with safety standards, and fostering a culture of knowledge transfer within IT teams. Committed to delivering fit-for-purpose solutions and maintaining high standards of service excellence.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
IT specialist
WASCO ISOAF TZ Ltd
Shinyanga, Kahama
11.2022 - 02.2025
- Lead design, development, and execution of IT strategies, ensuring alignment with organizational goals and preservation of IT infrastructure.
- Oversee daily IT operations, including management of servers, networks, and software applications, ensuring 99.9% system uptime.
- Implemented new cloud-based infrastructure (Azure), improving operational efficiency by 20% and reducing costs by 15% through better resource utilization.
- Lead IT projects within the EACOP initiative, including planning, execution, and delivery, ensuring alignment with project timelines and objectives
- Monitored and troubleshooted network, server, and communication systems to ensure high availability and performance.
- Configured and maintained Cisco switches, access points, and LAN infrastructure, ensuring seamless connectivity.
- Develop and maintain documentation for troubleshooting procedures, system configurations, and network architecture.
- Installed, configured, and repaired IT hardware and software, including computers, monitors, and projectors.
- Managed IT inventory, ensuring accurate records of company properties (computers, cell phones, etc.).
- Conducted monthly vulnerability assessments and implemented cybersecurity measures to protect sensitive data.
- Maintain detailed records of system configurations, network diagrams, and project documentation for future reference and audits
- Develop and execute preventive maintenance schedules for all IT systems and network components
- Perform hardware replacements and upgrades as needed to ensure reliable operation and compatibility with current technologies.
IT and Software Engineer
Huawei Technologies Co Ltd
Tanzania, Dar Es Salaam Region
07.2021 - 11.2022
- Successfully delivered IT and software projects to customers, ensuring timely and efficient implementation.
- Prepared comprehensive contingency plan documents to use during potential disasters, enhancing system resilience.
- Apply software patches, updates, and upgrades to maintain system security and functionality.
- Continuously monitor system health and performance metrics to identify and address potential issues.
- Utilize monitoring tools to track system uptime, resource usage, and performance anomalies.
- Maintained and optimized IT infrastructure, including managing networks, systems, and hardware to support organizational growth.
- Led IT projects, including implementing CRM system and ensuring it supported long-term organizational objectives.
- Conducted monthly vulnerability assessments and updated systems regularly to address emerging cybersecurity threats.
Network Support Engineer
Habari Node Public Limited Company
Tanzania, Dar Es Salaam Region
07.2019 - 09.2019
- Provided technical support for network systems, troubleshooting and resolving issues to maintain network performance.
- Assisted in server setup, network configuration, and routine system upgrades to improve performance and security.
- Supported cloud migration initiatives, including transitioning internal systems to Microsoft Azure and AWS.
- Collaborated with senior engineers to implement IT solutions aligned with company needs and security standards.
Education
Bachelor of Science - Computer Engineering and Information Technology
University of Dar-es-Salaam
Dar Es Salaam 01.2017 - 01.2021
Skills
- IT Systems & Infrastructure: Windows Server, Linux
- Cloud Platforms: AWS, Microsoft Azure
- Network Management: Cisco, HPE, Ubiquiti
- Cybersecurity: Firewall management, Intrusion Detection Systems (IDS), Endpoint Security
- IT Service Management: ITIL Framework, Incident Management, Service Desk Operations
- Project Management Tools: MS Project, ERP/CRM Systems Implementation
Certification
- ITIL Foundation Certification
- Microsoft 365 Certified
- Huawei Certified ICT Associate (HCIA Router and Switch)
- Huawei Certified ICT Associate (HCIA WLAN)
- NSE 1 Network Security Associate by Fortinet
- Certified in Ethical Hacking - Master
Accomplishments
- Improved System Uptime: Achieved 99.9% system availability through proactive monitoring and troubleshooting.
- Cost Optimization: Reduced IT operational costs by 15% through cloud migration and resource optimization.
- Cybersecurity Enhancement: Implemented robust cybersecurity measures, reducing vulnerabilities by 30%.
- Knowledge Transfer: Developed training programs for IT staff, improving technical skills and service delivery.
- Inventory Management: Maintained accurate records of IT assets, ensuring compliance and accountability.
Referees
Name: Roberto D'Antoni
Job Title: Project IT Manager
Company: WASCO ISOAF TZ & Italia
Address: P.iva e C.F. 11917450964,
Via Savonarola 217, 35137 Padova (PD), Italia
Phone: (+39) 366 674 9268
Email: roberto.dantoni@isoaf.com
Name: Anold Patrick Kisigiro
Job Title: Product Manager
Company: Huawei Technologies Tanzania
Address: Victoria Noble Center,Plot No 89 Block 45B, Victoria Area
Phone: +255 745 733 205
Email: anold.patrick@huawei.co.tz
Name:Benedict Kimutuo
Job Title: ICT Officer
Company: e-Government Authority
Address: P.O.Box 2833 Mtandao Street, Mtumba
Phone: +255 782 655 799
Timeline
IT specialist
WASCO ISOAF TZ Ltd
11.2022 - 02.2025
IT and Software Engineer
Huawei Technologies Co Ltd
07.2021 - 11.2022
Network Support Engineer
Habari Node Public Limited Company
07.2019 - 09.2019
Bachelor of Science - Computer Engineering and Information Technology
University of Dar-es-Salaam
01.2017 - 01.2021
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