James Willars
Manager
Fort Worth
Summary
Diligent and Enthusiastic Office Manager with 20+ years of success in administrative management for clerical, accountant and consultation duties. Offering history of success coordinating and directing company services such as within the funeral home and retail stores. Passionate about customer service and mentoring employees to develop their professional skills.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Office Manager
Amalla Funeral Home
Fort Worth, Texas
11.2006 - 4 2024
- Managed 50 customer phone call per day to communicate effectively with different families and clients
- Efficiently planned, orchestrated, and attended funeral services with office staff team to accommodate client's requests.
- Managed scheduling and coordination of all client needs to ensure smooth operations and minimal conflicts
- Transported and prepared deceased body for funeral and cemetery
- Consistently collaborated with different families and clergy to coordinate convenient funeral services
- Maintained private records and paperwork to publish formal death certificates
CSR - Customer Service Representative
Blockbuster
Fort Worth, Texas
02.2006 - 11.2006
- Delivered outstanding customer service interacting with over 1,500 customers per day. Performed variety of duties such as proactively engaged with customers in sales conversation, restocking DVD movies, scanned over 3,000 rentals and processing transactions promptly to complete credit and cash payments for both rental and late fees.
- Developed strong relationships with customers by understanding their needs and preferences, fostering long-term loyalty
Office Manager
Joe Daiches CreditJewelers
01.1999 - 02.2006
- Processed over 100 transactions per day, assist customers with sales contracts while supervising employees.
- Maintained inventories and appearance of store in professional manner
- Recruited and trained store associates while coordinating schedules for employees
- Provided guidance for gem and material selections while implementing sales
Manager
Hollywood Theaters
03.1996 - 12.1998
- Managed all aspects of theater operations such as developing and reviewing theater's overall business plan and meeting customer expectations
- Maintained and review stocked tickets and payment transactions
- Managed and maintained projectionist thread per film to prepare for incoming shows
- Successfully hired, trained, and scheduled employees while ensuring they adhered to company policies and provided excellent customer service
Manager
Taco Bell
Fort Worth, Texas
3 1993 - 7 1997
- Constantly updated food prep which required cooking, packaging different food items listed on menu in fast-paced manner
- Ensured accuracy and efficiency of all cash handling
- Multi-tasked variety of duties to fulfill all customer orders
- Accomplished multiple tasks within established time frames.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Education
High school diploma - undefined
Paschal High School
Fort Worth, TX 01.1992 - 04.1995
Skills
Office Management
Accounts Payable
Accounting
Accounts Receivable
Microsoft Outlook
Administrative Experience
Outside sales
Retail sales
Stocking
Microsoft Excel
Guest relations
Timeline
Office Manager
Amalla Funeral Home
11.2006 - 4 2024
CSR - Customer Service Representative
Blockbuster
02.2006 - 11.2006
Office Manager
Joe Daiches CreditJewelers
01.1999 - 02.2006
Manager
Hollywood Theaters
03.1996 - 12.1998
High school diploma - undefined
Paschal High School
01.1992 - 04.1995
Manager
Taco Bell
3 1993 - 7 1997
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