James (Chung Ju) Ha
Bundang-gu
Summary
Analytically driven Amazon manager with experience in identifying procedural improvements to deliver KPIs in fast-paced work environments while actively promoting team inclusivity. Highly adaptable with an inquisitive mind to learn Cloud structure and further apply said concepts to managerial level excellence
Overview
3
3
years of professional experience
1
1
Certification
Work History
Area Manager
Amazon Fulfillment Centre and Service Provider
02.2022 - 09.2022
- Oversaw the management of up to 80 permanent and temporary associates during peak seasons to routinely optimize productivity, workplace morale, safety, and procedural improvements in the inbound department.
- Developed a process assistant pipeline program that increased the average quantity of viable processes per L2 associate by 25% to ensure robust staffing in cross-departmental functions.
- Launched a logistics improvement mechanism in the stow department by increasing inventory capacity by 10% through identifying and further combining endcap shelves with compatible product numbers.
- Created and implemented inbound department bylaws to combat unproductive workplace behaviors and decrease the variance in productivity levels between associates.
- Provided the Regional Manager with visionary plans to improve the morale and satisfaction amongst associates by formulating a worksheet targeted to identify and engage with the associates in the interquartile productivity range with added social recognition and regular check-ups
Writing & Communication Consultant
George Mason University Korea
01.2020 - 07.2021
- Improved the letter grade of over 40% of recurring clients by closely tracking the students' academic progression using basic infographics, while keeping a record of performance evaluation assessments.
- Orchestrated the onboarding process for 10+ newly hired ARC consultants, and coordinated events to build team chemistry between Korean and American employees, with a multicultural background.
- I persuaded the Campus Dean to increase the size of the Writing & Communication Consulting Department by 200% by submitting a comprehensive report debriefing the service quality issues engendered by an understaffed team and identifying the optimal staff size for efficient logistics.
Education
Bachelor of Science - BS - Business Administration and Management, General
George Mason University
Fairfax, VA12.2021
Skills
- Business Analytics
- Project Management
- Lean-process Improvement
- Inquiry-based Learning
- Stress Tolerance
- Emotional Intelligience
Certification
- Microsoft Office Specialist Master 2013
Languages
English
Native/ Bilingual
Korean
Native/ Bilingual
Affiliations
- Summa Cum Laude | GMU Honors Degree Recipient
- GMUK Spring 2020 Convocation | Speaker
Timeline
Area Manager
Amazon Fulfillment Centre and Service Provider
02.2022 - 09.2022
Writing & Communication Consultant
George Mason University Korea
01.2020 - 07.2021
- Microsoft Office Specialist Master 2013
Bachelor of Science - BS - Business Administration and Management, General
George Mason University
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