Jamie Coleman
Bronx
Summary
Dedicated to delivering exceptional service and support to all office visitors. Committed to ensuring a seamless experience, I efficiently schedule appointments, handle packages, and route mail to appropriate recipients. Known for positive demeanor and outstanding interpersonal abilities, consistently fostering positive relationships with colleagues and clients alike.
Overview
12
12
years of professional experience
Work History
Youth Development Specialist
The Children’s Village
1 Echo Hill
09.2023 - Current
- Maintained documentation and records of training activities and group events.
- Organized and attended meetings, trainings and conferences with foster parents to deliver information on youth progress.
- Led group discussions promoting critical thinking skills, empowering youth to make informed decisions about their futures.
- Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
- Transport youth to and from their appointments.
- Cooked meals for the youths.
- Assist youth with cleaning and doing their laundry.
Control Room Specialist
The Children’s Village
1 Echo Hill
09.2021 - 09.2023
- Watched all cameras in facility and wrote down movements.
- Searched each persons entering the premises.
- Assisted with the youth when needed on the floor.
- Did all security searches on premises.
- Transport youth to and from appointments.
Receptionist
Harlem East Life Plan Help
New York, NY
02.2018 - 12.2020
- Scheduled and confirmed appointments
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Answered and directed incoming calls using multi-line telephone system
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules
- Managed more than 100 incoming calls per day
- Assisted 300 visitors per day by directing to appropriate personnel and answering average of 300 calls and emails daily
Security Guard
WinField Solutions LLC
New York, NY
01.2016 - 04.2018
- Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds
- Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras
- Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement
Home Health Aide
Chinese of america
New York, NY
07.2012 - 10.2016
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support
- Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care
- Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life
Education
GED -
Bronx Eoc
New York, NY03.2012
Skills
- Recordkeeping
- Bookkeeping
- Business operations understanding
- Multi-line telephone skills
- Organization
- Efficiency
Timeline
Youth Development Specialist
The Children’s Village
09.2023 - Current
Control Room Specialist
The Children’s Village
09.2021 - 09.2023
Receptionist
Harlem East Life Plan Help
02.2018 - 12.2020
Security Guard
WinField Solutions LLC
01.2016 - 04.2018
Home Health Aide
Chinese of america
07.2012 - 10.2016
GED -
Bronx Eoc