Jane Kim

• Led a team of Customer Success Managers at Amazon, driving growth and improving customer experience.
• Developed end-to-end goals aligned with organizational objectives, leading to increased vendor enrollments.
• Identified and implemented process improvements, resulting in scalable solutions and strategic plans for the organization.
• Developed and implemented strategies to improve business metrics and drive vendor growth.
• Identified and scaled process improvements across the team and organization to enhance operational planning.
• Led employee lifecycle including interviewing, onboarding, training, performance management and career development.
• Maximized performance by monitoring daily activities and mentoring team members.

• Managed end-to-end e-commerce production processes for brands, including product catalogue management and product launches
• Analyzed key operational metrics and client performance to strategize upcoming marketing campaigns and product launches.
• Provided full support for brands in production, operations, and business planning.
• Implemented solutions to improve internal production processes and support brands using internal tools for e-commerce platform management.
• Managed internal operational standards and productivity targets.

• Designed and led the launch of www.thewestsideshop.com website.
• Managed editorial and e-commerce photo shoots, overseeing final image selects and retouching.
• Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
• Managed internal operational standards and productivity targets.
• Standardized production procedures, job roles, and quality assurance guidelines.
• Managed continuous improvement initiatives to drive gains in quality, flow, and output.
• Created weekly marketing emails, newsletters, and seasonal campaign launches.
• Led studio team and freelance talents.

• Produced digital and print content for seasonal catalogs and e-commerce website at West Elm.
• Collaborated with creative team and buyers to ensure creative concept and merchandise details were captured effectively and adhered to brand guidelines.
• Led photo team, provided shot direction, and managed sample flow in the photo studio using internal database.
• Trained junior team members on best practices in content production techniques and optimization strategies.

• Produced e-commerce and seasonal editorial photo shoots, ensuring correct looks and products are merchandised
• Developed schedules for production, editing, and duplication for timely delivery.
• Conducted thorough pre-production planning sessions, ensuring all stakeholders were aligned on project objectives and timelines.
• Managed photo shoot calendar, annual budget, and monthly expenses to meet daily photo capacity goals.
• Scheduled castings, booked photographers, models, and crew talents, and created the “Photography Guide” for brand standards.

• Managed production, installation, and execution of seasonal window displays and in-store campaign graphics for French Connection.
• Oversaw visual merchandising budget for US retail stores, ensuring cost-effective and impactful displays.
• Collaborated with contractors to communicate 3D renderings and floorplans for new store openings, enhancing brand consistency and customer experience.

• Managed sample control using Fashion GPS and Excel for merchandise check in&out
• Maintained and updated media contact lists and databases for ease of access.
• Coordinated media events, photo opportunities and press interviews to drive client engagement.
• Assisted in internal buys for Lauren by Ralph Lauren and Denim & Supply lines, managing key items and costs under budget.

• Coordinated media events, photo opportunities and press interviews to drive client engagement.
• Composed daily press clippings for Milan headquarters using various media outlets.
• Conducted qualitative research and competition analysis through press materials and advertisements.

• Assisted with budget reports and expense reports using Excel.
• Translated reports and presentations in English to Korean using Word, PowerPoint, and Excel.