Hardworking and passionate job seeker with offers professional challenges utilizing interpersonal skills and problem-solving skills.
Ready to help team achieve company goals.
Hi, I’m
JANE LEE
Sydney
Summary
Overview
9
years of professional experience
Work History
Granville CoffeeChangwon City, Kyungsangnam-do, South Korea
Cafe Manager
01.2020 - 01.2023
Job overview
- Trained new cafe workers in sales, customer service and safety.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Tracked food production levels, meal counts, and supply costs.
- Promoted new products and price changes by creating and updating signage.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Maintained clean and attractive product displays to entice customer purchases.
- Developed recipes for new products and improved existing recipes.
- Produced consistently high-quality baked goods for customers.
- Developed graphics and visual content for social media campaigns.
- Developed design for print materials, banners and signs.
3CE (L'Oreal) / STYLE NANDAChangwon City, Kyungsangnam-do, South Korea
Beauty / Clothes Sales Associate
01.2018 - 11.2019
Job overview
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Smile FoodChangwon City, Kyungsangnam-do, South Korea
Food Distributor
12.2016 - 12.2017
Job overview
- Processed payments, made change, and provided receipts.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Processed customer payments and kept accurate financial records.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
Rieviera Hotel GeojeGeoje City, Kyungsangnam-do, South Korea
Hotel Front Desk Clerk
04.2014 - 10.2016
Job overview
- Resolved service-related problems and documented actions in system.
- Trained new staff members in customer service techniques and hotel operations.
- Implemented marketing and promotional initiatives to increase occupancy.
- Coordinated with vendors for repair and maintenance of hotel.
- Enforced policies and procedures to increase efficiency.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
Education
Kyungnam UniversityChangwon City, Kyungsangnam-do, South Korea
Bachelor of Business Administration from Marketing
02.2014
University Overview
Kyungnam UniversityChangwon City, Kyungsangnam-do, South Korea
Bachelor of Culture Contents from Digital Media
02.2014
University Overview
Skills
- Latte Art
- Baking
- Marketing
- Customer Experience Management
- Waste Management and Reduction
- Hiring and Training
- Scheduling
- Price Structuring
- Market Tracking
- Graphic Design
Languages
Korean
Native language
English
Intermediate
B1
Japanese
Elementary
A2
Timeline
Cafe Manager
Granville Coffee
01.2020 - 01.2023
Beauty / Clothes Sales Associate
3CE (L'Oreal) / STYLE NANDA
01.2018 - 11.2019
Food Distributor
Smile Food
12.2016 - 12.2017
Hotel Front Desk Clerk
Rieviera Hotel Geoje
04.2014 - 10.2016
Kyungnam University
Bachelor of Business Administration from Marketing
Kyungnam University
Bachelor of Culture Contents from Digital Media