Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

JANE LEE

Sydney

Summary

Hardworking and passionate job seeker with offers professional challenges utilizing interpersonal skills and problem-solving skills.
Ready to help team achieve company goals.

Overview

9
years of professional experience

Work History

Granville Coffee
Changwon City, Kyungsangnam-do, South Korea

Cafe Manager
01.2020 - 01.2023

Job overview

  • Trained new cafe workers in sales, customer service and safety.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Tracked food production levels, meal counts, and supply costs.
  • Promoted new products and price changes by creating and updating signage.
  • Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Developed recipes for new products and improved existing recipes.
  • Produced consistently high-quality baked goods for customers.
  • Developed graphics and visual content for social media campaigns.
  • Developed design for print materials, banners and signs.

3CE (L'Oreal) / STYLE NANDA
Changwon City, Kyungsangnam-do, South Korea

Beauty / Clothes Sales Associate
01.2018 - 11.2019

Job overview

  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Smile Food
Changwon City, Kyungsangnam-do, South Korea

Food Distributor
12.2016 - 12.2017

Job overview

  • Processed payments, made change, and provided receipts.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Processed customer payments and kept accurate financial records.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.

Rieviera Hotel Geoje
Geoje City, Kyungsangnam-do, South Korea

Hotel Front Desk Clerk
04.2014 - 10.2016

Job overview

  • Resolved service-related problems and documented actions in system.
  • Trained new staff members in customer service techniques and hotel operations.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Enforced policies and procedures to increase efficiency.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.

Education

Kyungnam University
Changwon City, Kyungsangnam-do, South Korea

Bachelor of Business Administration from Marketing
02.2014

University Overview

Kyungnam University
Changwon City, Kyungsangnam-do, South Korea

Bachelor of Culture Contents from Digital Media
02.2014

University Overview

Skills

  • Latte Art
  • Baking
  • Marketing
  • Customer Experience Management
  • Waste Management and Reduction
  • Hiring and Training
  • Scheduling
  • Price Structuring
  • Market Tracking
  • Graphic Design

Languages

Korean
Native language
English
Intermediate
B1
Japanese
Elementary
A2

Timeline

Cafe Manager
Granville Coffee
01.2020 - 01.2023
Beauty / Clothes Sales Associate
3CE (L'Oreal) / STYLE NANDA
01.2018 - 11.2019
Food Distributor
Smile Food
12.2016 - 12.2017
Hotel Front Desk Clerk
Rieviera Hotel Geoje
04.2014 - 10.2016
Kyungnam University
Bachelor of Business Administration from Marketing
Kyungnam University
Bachelor of Culture Contents from Digital Media
JANE LEE