Jarie Torres Caraballo
PSC 301 BOX 1090, APO
Summary
College graduate with a B.A. in Foreign Languages with several years of customer service experience, data entry, and office management. Remarkably efficient in meeting deadlines and accomplishing independent tasks. Highly adequate for delivering bilingual interpretation, translation, and communication services. Detail-oriented team player with expertise in completing various clerical tasks and offering staff support. Motivated professional with successful experience in fast-paced office settings. Responsible, punctual, and productive employee when working with little to no supervision. Enjoys assisting patrons and exceeding their expectations.
Overview
7
7
years of professional experience
Work History
Administrative Support Assistant - Youth Sports and Fitness
Camp Humphreys
5 2019 - 11.2021
- Assisted Parent Outreach Services in enrolling families into the Child and Youth Management System (CYMS)
- Registered children and youth in Youth Sports and Fitness sports seasons, with 300 to 650 participants per season (5 sports seasons per year)
- Operated cash register and entered new accounts, sales transactions, refunds, and other related transactions
- Ensured all Child and Youth Management System Health, Allergy, Medical, Health Assessment, Sports Physical, and Registration reports were run on time
- Entered accurate data into CYMS
- Maintained a parent distribution list for effective communication
- Served as alternate key custodian
- Distributed volunteer applications and assisted with coach recruitment
- Received and processed volunteer applications. Submitted background check documents for volunteer coaches, with over 175 volunteers annually
- Assisted with the assembly and distribution of coach binders
- Ensured all Youth Sports and Fitness programs were in CYMS and available on WebTrac website
- Performed duties as a Korean National employee timekeeper
- Ran monthly reports to identify expiring documents and notified parents
- Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
- Provided exceptional customer service by addressing inquiries promptly and professionally, nurturing positive client relationships.
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and clients.
- Prepared detailed reports and presentations for management review, facilitating informed decision-making processes.
- Served as a liaison between departments to ensure clear communication channels were established for effective collaboration on projects or initiatives.
- Executed record filing system to improve document organization and management.
Administrative Support Assistant - Burke CYS SKIES Center
Camp Humphreys
12.2019 - 05.2019
- Prepared documents, managed files, and maintained records
- Interacted with children and youth
- Greeted children, patrons, and other visitors
- Answered telephones and helped patrons with their inquiries
- Ensured proper sign-in/out procedures
- Utilized CYMS to record transactions
- Worked closely with management to ensure CYMS accuracy
- Addressed parental concerns
- Maintained equipment, facilities, and inventory
- Created rosters for program instructors.
- Handled confidential information with discretion, maintaining trust among colleagues and clients alike.
- Monitored deadlines closely and submitted required documentation punctually.
Child and Youth Program Assistant - CPT Jennifer M. Moreno School Age Center
Camp Humphreys
09.2019 - 05.2019
- Provided care, supervision, oversight, and accountability for children and youth
- Established and cultivated working relationships
- Applied professional knowledge to plan, implement, and supervise a comprehensive program
- Completed accurate reports on injuries
- Assisted in maintaining DoD/Army certification
- Inspected facility regularly
- Utilized various types of recording and information systems
- Led by example in promoting teamwork.
- Collaborated with colleagues to develop age-appropriate programs that met the needs of diverse learners.
- Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.
- Supported children with special needs through tailored interventions and close collaboration with specialized professionals.
- Communicated effectively with children, fellow staff members, and parents by utilizing active listening and interpersonal skills.
- Delivered a high level of care, assistance, and supervision to children in compliance with the organization's rules and policies.
- Effectively managed challenging situations or conflicts between participants by implementing problem-solving techniques designed to teach valuable life skills.
- Adapted teaching methods based on each child's unique learning style, maximizing engagement and understanding.
- Monitored children's behavior and intervened when necessary, ensuring a respectful learning atmosphere.
- Ensured adherence to health guidelines through proper food handling procedures during snack times or meal preparation activities.
Store Associate - Exchange Store
Fort Hood
06.2017 - 04.2019
- Set and attained sales goals
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Maintained a tidy and organized store to comply with cleanliness standards.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Increased sales and customer satisfaction through personalized servicing.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Assisted in the preparation of seasonal promotions by setting up displays according to planograms provided by supervisors or corporate offices.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
- Participated in ongoing training sessions to stay updated on product information and company policies effectively applying newfound knowledge on the job.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Library Assistant
University of Puerto Rico
01.2014 - 05.2016
- Assisted students in the computer center
- Provided basic APA training to students
- Provided secretarial support
- Maintained equipment, documents, and supplies.
- Organized library shelves, materials, and equipment in clear, alphabetized order.
- Answered patron questions in person or by phone regarding library services and resources.
- Served as a reliable point of contact for patrons needing technical support with computers, printers, or other equipment.
- Assisted patrons with printing and copying according to personalized requirements.
Education
Bachelor in Arts of Modern Languages French & Portuguese, Intensive Portuguese I, II, III, Intensive French I, II, III, Contemporary Literature, Writing Composition -
University of Puerto Rico, Rio Piedras Campus
08.2012 - 6 2016
Skills
Verbal and written Language: Proficient in English, Spanish, and Portuguese; Intermediate in French
Computer Skills: Microsoft Office (Word, Excel, PowerPoint, and Outlook), Adobe Reader, Child and Youth Management System (CYMS)
Strong attention to detail
Active listener
Participates in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Self-motivated to plan, organize, and prioritize multiple tasks
Uses creativity to actively seek out new ways of accomplishing a task
Aptitude to conduct operations in a fast-paced environment
Contribute to team effort by accomplishing related results as needed
Encourages positive mindset from coworkers and peers
Excellent customer service and building customer relations
Strong level of professionalism at work
Patient when dealing with difficult customers
Professional References
- Sean Bowen, USAG Humphreys Supervisory Sports Specialist, sean.d.bowen2.naf@army.mil, 315-757-1150
- Imara Anderson, USAG Humphreys Youth Sports and Fitness Program Director, imara.z.anderson.naf@army.mil, 315-757-2245
- Janice Pascua, USAG Humphreys Parent & Outreach Services Director, janice.t.pascua.naf@army.mil, 315-757-2251
- Alex Tuuao, USAG Humphreys Instructional Program Specialist at Burke CYS SKIES Center, alexander.f.tuuao.naf@army.mil, 315-757-2243
- Lizandra Santana, Supervisor at the Fort Hood Exchange, ardnazil@gmail.com
Volunteer Experience
08/01/10- 05/01/16, Teacher Aide - Environment Investigators Club, Yauco, Puerto Rico, Organized a variety of development activities, prepared speeches, and supervised students from first grade to sixth grade during field trips.
Timeline
Administrative Support Assistant - Burke CYS SKIES Center
Camp Humphreys
12.2019 - 05.2019
Child and Youth Program Assistant - CPT Jennifer M. Moreno School Age Center
Camp Humphreys
09.2019 - 05.2019
Store Associate - Exchange Store
Fort Hood
06.2017 - 04.2019
Library Assistant
University of Puerto Rico
01.2014 - 05.2016
Bachelor in Arts of Modern Languages French & Portuguese, Intensive Portuguese I, II, III, Intensive French I, II, III, Contemporary Literature, Writing Composition -
University of Puerto Rico, Rio Piedras Campus
08.2012 - 6 2016
Administrative Support Assistant - Youth Sports and Fitness
Camp Humphreys
5 2019 - 11.2021