Jefferson Nguyen
Ellenwood/ Georgia,US
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Information Technology Specialist
US Army
11.2022 - 02.2024
- Provided support in tactical network operations while conducting training in Joint Readiness Training Center, Fort Johnson.
- Used ticketing systems to manage and process support actions and requests of over 300 users.
- Dispatched to Republic of Korea to deter aggression and support of Noncombatant Evacuation Operation (NEO).
Network Administrator
US Army
10.2021 - 10.2022
- Provided and oversaw network capabilities in tactical environments converting all Brocade systems to Cisco equipment including switches, firewalls, Intrusion Prevention Systems (IPS), and satellite equipment for hundreds of users.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Supported Camp Humphreys installation ensuring 95% network availability for all units and personnel during tenure.
- Constructed fiber diagram and installed 3000 feet of fiber for tactical operations in support of Combined Joint Task Force - Operation Inherent Resolve (CJTF-OIR).
System Administrator
US Army
06.2018 - 09.2021
- Used ticketing systems to manage and process support actions and requests.
- Performed server and end-device troubleshooting to provide support for over 500 users with 100% SLA compliance.
- Securely configured over 100 network devices in accordance with NIST 800-53 and industry best practices.
- Conducted security inspections and audits to maintain 100% compliance with enterprise and IT security policies.
Education
Bachelor of Science - Information Technology
Western Governors University
Millcreek, Utah12.2024
Skills
- Troubleshooting and Assistance
- Account Management
- Mobility Devices
- Customer Service Expertise
- Desktop Support
Certification
- CompTia A+
- CompTia Security+
Timeline
Senior Information Technology Specialist
US Army
11.2022 - 02.2024
Network Administrator
US Army
10.2021 - 10.2022
System Administrator
US Army
06.2018 - 09.2021
Bachelor of Science - Information Technology
Western Governors University
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