Summary
Overview
Work History
Education
Skills
Phone
English Language Teaching Experience
Languages
Timeline
Generic
JENNIFER LIM

JENNIFER LIM

Songdo

Summary

Accomplished global executive with over 20 years of leadership experience spanning pharmaceutical operations, market access strategy, and adult education. Recognized for driving large-scale, post-approval patient support programs, integrating reimbursement, copay, and affordability services, and leading end-to-end business operations—from proposal development to P&L oversight. Proven ability to manage cross-functional teams across geographies, execute under pressure, and deliver transformative business outcomes through operational excellence and strategic insight. As a seasoned Business English instructor and executive communication coach, bring a unique fusion of real-world business acumen and instructional expertise to empower professionals across industries. Adept at building high-performing teams, navigating complexity, and equipping leaders with the tools to thrive in global, client-facing environments.

Overview

21
21
years of professional experience

Work History

Business English & Executive Communication Instructor

Carrot Global
01.2025 - Current
  • Deliver targeted English instruction to corporate professionals across diverse industries, with a strong focus on executive fluency, leadership presence, and strategic communication.
  • Leverage 20+ years of executive experience to offer practical, hands-on training in business acumen, organizational leadership, and cross-functional collaboration.
  • Facilitate dynamic group workshops and 1:1 coaching sessions on a wide range of business topics, including strategic thinking, stakeholder engagement, conflict resolution, client communications, and change leadership.
  • Design and teach customized English training programs that integrate real-world business scenarios with advanced language development.
  • Support learners in mastering executive-level communication skills essential for presentations, negotiations, team leadership, and cross-cultural interactions.
  • Deliver both in-person and virtual programs tailored to the fast-paced demands of senior professionals and leadership teams.

Director, Patient Access Implementation & Project Management

UBC, LLC
01.2021 - 11.2024
  • Directed post-approval and market access program development, aligning client needs with integrated copay, affordability, and reimbursement solutions.
  • Provided strategic oversight across end-to-end business operations including business development, proposal strategy, client engagement, implementation, and full P&L accountability.
  • Spearheaded the design and transformation of national patient support programs, optimizing access and accelerating time-to-therapy.
  • Led global, cross-functional teams through complex program launches, ensuring compliance, scalability, and performance in diverse markets.
  • Acted as a senior executive liaison for client-facing business development efforts, including RFP/RFI responses, bid defenses, and QBRs.
  • Applied Lean Six Sigma methodologies and business intelligence tools to drive process improvement, cost optimization, and service innovation.
  • Provided expert guidance during high-stakes scenarios, including crisis management, regulatory shifts, and client escalations.

Director, Patient Support Services

UBC, LLC
01.2016 - 01.2021
  • Exercised full executive leadership across four national hubs and 200+ staff, managing all phases of patient access services from program launch to optimization.
  • Drove post-launch strategy for rare disease, specialty, and retail product portfolios, in close collaboration with pharma partners and internal stakeholders.
  • Managed high-level financial and operational functions, including P&L ownership, forecasting, staffing models, and revenue analysis.
  • Created scalable hub models for adherence, copay, and affordability, increasing patient access and program retention.
  • Developed Balanced Scorecards and key performance indicators to strengthen team accountability and data-driven decision-making.
  • Directed large-scale training and professional development initiatives to build cross-functional leadership and readiness.
  • Served as a crisis response lead during operational disruptions, ensuring continuity and maintaining service quality under pressure.

Director, Continuous Improvement & Quality / Director, Project Management

Advance Care Scripts | Aetna Specialty Pharmacy
01.2005 - 01.2015
  • Led innovation initiatives, including Oracle transitions, PMO integration, and process redesign across multiple business units.
  • Delivered $30M+ in savings through operational transformation projects while enhancing care quality and stakeholder alignment.
  • Pioneered clinical hub design, advanced analytics, and team training infrastructure for enterprise scalability.

Private Tutoring & Translation

01.2004 - 01.2024
  • Provided tailored instruction in Business English, Travel English, and Advanced Conversational English to diverse adult learners.
  • Delivered Korean ↔ English translation for business, legal, and medical industries using tools like PHRASE, Trados, Quillbot.
  • Developed and translated scripts, religious texts, and academic content for live and recorded sessions.

Education

Bachelor of Science - Business Administration

Ashworth College
01.2015

TESOL Certification -

Arizona State University
08-2025

Principles of Project Management - undefined

IBM/Aetna
01.2008

Lean Six Sigma Black Belt - undefined

Air Academy Associates
01.2007

Skills

  • Lean Six Sigma (Black Belt)
  • Strategic executive leadership
  • Process optimization strategy
  • Cross-functional Team Leadership
  • Program Design & Implementation
  • P&L Management
  • KPI & Performance Metrics
  • Stakeholder Management
  • Corporate English proficiency development
  • Adult Learning & ESL Instruction
  • Instructing Business Communication Skills
  • Executive & Group ESL Lessons
  • Strategic Workforce Training
  • Corporate English Workshops
  • Presentation & Negotiation Coaching

Phone

+1.321.292.0250, +82.10.3077.0250

English Language Teaching Experience

  • Carrot Global / The Language Lounge / 민병철어학원, Incheon & Seoul, Korea, Business English & Executive Communication Instructor, 01/01/23, Present, Deliver targeted English instruction to corporate professionals across diverse industries, with a strong focus on executive fluency, leadership presence, and strategic communication., Leverage 20+ years of executive experience to offer practical, hands-on training in business acumen, organizational leadership, and cross-functional collaboration., Facilitate dynamic group workshops and 1:1 coaching sessions on a wide range of business topics, including strategic thinking, stakeholder engagement, conflict resolution, client communications, and change leadership., Design and teach customized English training programs that integrate real-world business scenarios with advanced language development., Support learners in mastering executive-level communication skills essential for presentations, negotiations, team leadership, and cross-cultural interactions., Deliver both in-person and virtual programs tailored to the fast-paced demands of senior professionals and leadership teams.
  • Private Tutoring & Translation, Korea / U.S., Private Tutor & Translator, 01/01/04, 12/31/24, Provided tailored instruction in Business English, Travel English, and Advanced Conversational English to diverse adult learners., Delivered Korean ↔ English translation for business, legal, and medical industries using tools like PHRASE, Trados, Quillbot., Developed and translated scripts, religious texts, and academic content for live and recorded sessions.

Languages

Korean
Advanced (C1)

Timeline

Business English & Executive Communication Instructor

Carrot Global
01.2025 - Current

Director, Patient Access Implementation & Project Management

UBC, LLC
01.2021 - 11.2024

Director, Patient Support Services

UBC, LLC
01.2016 - 01.2021

Director, Continuous Improvement & Quality / Director, Project Management

Advance Care Scripts | Aetna Specialty Pharmacy
01.2005 - 01.2015

Private Tutoring & Translation

01.2004 - 01.2024

Principles of Project Management - undefined

IBM/Aetna

Lean Six Sigma Black Belt - undefined

Air Academy Associates

Bachelor of Science - Business Administration

Ashworth College

TESOL Certification -

Arizona State University
JENNIFER LIM