JeongHeum Yeon
Applied Materials Korea. Customer Engineer
Pyeongtaek
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Communicated with customers and cooperate company to adjust the schedule and Collaborate with colleagues to solve the certain issues
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Customer Engineer
Applied Materials Korea
03.2022 - Current
- Used diagnostic tool to identify the abnormal point of System issue
- Set up System to meet the various needs of various customers ( Samsung , SK Hynix, CXMT, Swaysure )
- Answered calls and emails with the customer or cooperative company to adjust the System schedule, Expectation of the trouble shooting procedure and information about System
- Cooperated with our teammate by using the share point, sharing our troubleshooting history for giving the best service to our customer
Education
Bachelor of Science - Electronic Engineering
Yeongnam University
Gyeongsan-si, Gyeongsangbuk-do, Republic Of Korea 04.2001 -
Skills
Certificated Engineer Electricity
Certificated Engineer Electric Work
Customer Collaboration
Customer Support
Certification
Engineer Electric Work
Timeline
Customer Engineer
Applied Materials Korea
03.2022 - Current
Engineer Electric Work
06-2021
Engineer Electricity
12-2020
Bachelor of Science - Electronic Engineering
Yeongnam University
04.2001 -