Jeonghye Mun

i am constantly posting in korean on my blog and social media.

• Self-motivated, with a strong sense of personal responsibility.
• Boosted engagement rates with the creation of compelling and visually appealing content.
• Increased brand awareness by developing and implementing effective social media strategies.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Responded to customer requests foproducts, services, and company information.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Managed multiple tasks and met time-sensitive deadlines.
• Corresponded with clients through email, telephone, or postal mail.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed feedback system for customers to share their service experience, leading to actionable improvements.
• Delivered prompt service to prioritize customer needs.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Learned and adapted quickly to new technology and software applications.
• Resolved problems, improved operations and provided exceptional service.

• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.