Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jeonghye Mun

Freelance
Suwon-si

Summary

Adept at social media management and fostering positive customer relationships, I significantly increased brand awareness at Onelro Pilates. My blend of strong communication skills and expertise in marketing strategy led to notable engagement growth. Proven quick learner and team collaborator, I excel in dynamic environments, driving operational improvements and customer satisfaction.

Overview

10
years of professional experience
1
Language
3
years of post-secondary education

Work History

Onelro Pilates
Suwon-si, Gyeonggi-do

Head of department
09.2024 - Current

Job overview

i am constantly posting in korean on my blog and social media.

  • Self-motivated, with a strong sense of personal responsibility.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Increased brand awareness by developing and implementing effective social media strategies.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Responded to customer requests foproducts, services, and company information.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Bojogae oriental medical clinic
Suwon-si, Gyeonggi-do

Employee
11.2023 - 08.2024

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Gahyunhada
Suwon-si, Gyeonggi-do

Head of department
05.2021 - 11.2023

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Delivered prompt service to prioritize customer needs.

Globalenvironment
Suwon-si, Gyeonggi-do

employee
08.2018 - 12.2019

Job overview

  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Learned and adapted quickly to new technology and software applications.
  • Resolved problems, improved operations and provided exceptional service.

Gatsumom
Suwon-si, Gyeonggi-do

employee
01.2015 - 07.2018

Job overview

  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Education

Cheongmyeong High School
Korea

High School Diploma
03.2011 - 02.2014

Skills

Friendly, positive attitude

Computer skills

Customer service

Data entry

Social media management

Social media and promotions

Social listening

Event promotion

Mobile marketing

Blogger relations

Marketing strategy

Marketing and advertising

Timeline

Head of department

Onelro Pilates
09.2024 - Current

Employee

Bojogae oriental medical clinic
11.2023 - 08.2024

Head of department

Gahyunhada
05.2021 - 11.2023

employee

Globalenvironment
08.2018 - 12.2019

employee

Gatsumom
01.2015 - 07.2018

Cheongmyeong High School

High School Diploma
03.2011 - 02.2014
Jeonghye MunFreelance