Jeongmi Moon

1. Project Lead:

1) 3PL Vendor Transition:

• Spearheaded transition to new 3PL partner vendor
• Effectively transitioned 3PL Logistics & Warehouse vendor from DKSH to Geo-young in 2019

2) Operational System and Software Development:

• Integrated Internal ERP system (Microsoft Navision) and 3PL warehouse ERP system (SAP) - Order Management Integration
• Led development of a new Software Program (Inventory Management system) in collaboration with external IT Software Engineer and internal Functional and Sales groups

3) 3PL Vendor Management:

• Supervised 15 staff memebers from 3PL vendor.
• Received reports on issues arising from customers
• Resolved problems related to customer issues
• Conducted monthly meetings to monitor and supervise KPIs reported by the 3PL vendor

4) Korean Label and RFID Tag Integration:

• Consolidated Korean Label and RFID Tag into the unified label
• Engaged in close communication among APAC stakeholders, TAG producers, and intermediary coordination

5) RFID Shield Room Construction:

• Oversaw construction of the RFID Shield Room in 3PL Warehouse

2. Supply Chain Management:

1) Inventory and PO Management:

• Ensure timely and optimum supply of inventory in the Korea DC and replenish inventory to external customers
• Develop and maintain finished goods inventory targets by SKU, considering service level objectives, forecast error, and replenishment lead times
• Minimize working capital costs by optimizing finished goods inventory levels while meeting service level objectives
• Reduced order lead times with streamlined procurement processes for increased customer satisfaction

2) Regional and Local Stakeholder Collaboration:

• Collaborate with global, regional, and local stakeholders to address plant-related issues affecting product supply
• Implement an effective structure/mechanism for collaboration with stakeholders at various levels.
• Work with other functions in local and APAC to achieve Korea planning team initiatives and goals.

1. Forecasting and Strategy Development:

• Analyzed and summarized booking history to forecast yearly bookings such as multi-year support, EOL or EOS products
• Identified risks associated with non-renewal or discontinued customers
• Designed strategies to achieve annual quota for new customer bookings as well as number of new customers
• Worked closely with field sales team, marketing team, channel team, and HQ

2. Distributor Coordination and Upselling:

• Established cadence with distributors to receive renewal order updates and worked on up-sell activities
• Proposed new services like subscriptions to succeed in cross-selling emerging tech products

3. Lead Qualification and Conversion:

• Qualified leads for new customers and finalized bookings above $1k
• Categorized accounts by industry, company size, etc., and implemented cold calling strategies
• Executed minimum of 50 calls per week and converted them into opportunities, generating 3-5 leads
• Created various marketing events or newsletters and then distributed to customers.
• Requested support from marketing team to gather prospect data for marketing events.

1. Booking Data Analysis and Revenue Management:

• Analyzed overall booking data and managed sales revenue relevant to sales funnel
• Reported forecast funnels on a weekly, monthly, and quarterly basis, including monthly linearity and achievement percentage
• Analyzed and monitored all opportunities to determine sales status

2. Sales Reporting and Communication:

• Attended APAC Weekly Cadence Calls to report current sales cadence to other regions
• Analyzed the health of pipelines for each territory, product BU with sales stages, and forecast status
• Utilized CRM and ERP tools such as Salesforce.com and Oracle

3. Sales Planning and Strategy Development:

• Planned investment headcount planning and quota allocations
• Developed strategic plans and go-to-market strategies, including investment plans and territory realignment
• Coordinated acquisition integration support to ensure alignment
• Planned business initiatives and coordinated account planning projects

4. Deal Management and CRM Utilization:

• Analyzed discounting and cooperated with Deal Collaboration team (Finance & Legal) to create contracts
• Communicated with the Licensing team to conduct license ownership transfer or change account information
• Utilized tools such as Model N for quote management for pricing, discount percentage, support terms, and deal score

5. Order Management and Coordination:

• Managed order recognition for Territory Re-assignment
• Managed Credit Request-RMA
• Tracked deal closing on a weekly, monthly, and quarterly basis to ensure zero pending logs at Quarter-end
• Cooperated with APAC Order Management team located in Ireland

6. Channel Analysis and OEM Royalties:

• Analyzed channel order data and OEM royalties
• Conducted analysis on named accounts and small and medium business territories.

1. Quotation Preparation and Validation:

• Prepared and validated quotations for order processing
• Coordinated follow-up on orders, shipments, documents, etc
• Ensured proper documentation related to orders were accurately signed and uploaded

2. Opportunity and License Management:

• Managed Open Opportunities in sales funnels
• Issued software licenses (Loan/Demo/Evaluation) and re-hosted license keys in case of loss or damage
• Cooperated with Finance team to ensure payment receipt before issuing permanent software licenses

3. Sales Pipeline and Data Management:

• Maintained accurate contact data and sales pipeline, ensuring timely follow-up of all leads
• Attended weekly sales meetings, reporting on pipeline status
• Reported weekly/monthly sales data

4. Coordination and Support:

• Led and coordinated with Global legal and finance team
• Assisted and supported sales team/finance/GM for all initiatives
• Prepared all required documents and communicated with Logistics and Legal Team in APAC

5. Shipping and Cost Management:

• Completed all shipping arrangements accurately and in timely manner
• Updated all outgoing and incoming shipments status accurately
• Managed all costs including VAT, delivery fees, charge fees, or custom taxes.