Jeongmin Joy Choi
Customer Experience Specialist
Seoul
Summary
Driven Customer Experience Specialist with a proven track record at Marqvision, where I enhanced team productivity and customer engagement through expert problem-solving and robust client advocacy. Leveraged request management and team collaboration skills to elevate the customer experience, significantly strengthening customer relationships and operational efficiency.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Customer Experience Specialist
Marqvision
03.2022 - Current
- Managing the pool of clients and their brands to make sure there are no counterfeit selling in the online platforms and provide consultations to clients in terms of management of their IP.
- Maintained a high level of knowledge on company products and IP, enabling efficient issue resolution for customers.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with team members to create a positive work environment and improve overall customer experience.
- Managing global customers and keep 90% renewal success rate. Most specifically, I won the company's second largest renewal.
- Proactively providing customized and latest trends data and strengthening customer relationships.
Education
Bachelor of Science - Food And Nutrition
Dongduk Womens University, South Korea
Seoul, South Korea 03.2016 - 02.2022
Skills
Client Advocacy
Request management
Problem-Solving
Team Collaboration
Languages
Korean
Native language
English
Upper intermediate
B2
Hobbies
My hobby is yoga, which I started when I was 21. At first, I began with a simple motivation, believing yoga could improve both my physical and mental well-being. About three years ago, my yoga teacher suggested I become a yoga instructor, so I enrolled in an instructor course. Now, I teach a class every Thursday evening and take yoga classes 3 to 4 times a week.
Timeline
Customer Experience Specialist
Marqvision
03.2022 - Current
Bachelor of Science - Food And Nutrition
Dongduk Womens University, South Korea
03.2016 - 02.2022